OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
LNL-2210 Power Fail Input error
Symptom LNL-2210 Power Fail Input error. The LNL-2210 shows Power Fail Input in Alarm Monitoring, but the LNL-2210 does not have a jumper for Power Fail Input. Resolution Install OnGuard version 6.4.500 TU1 or newer. If using Firmw...
Universal IO Module Firmware
Symptom Universal IO Module Firmware Resolution In the latest OnGuard release 6.4.500 HF2, the firmware file name for the universal IO boards has been changed to "UTC_IO.bin". In previous versions of OnGuard a firmware download would lo...
How to change the delay for web applications to download information to the controller?
Symptom When making any changes on any web application, the changes takes a long time to be downloaded to the panel. For example, when using Front Desk and assigning a badge number to a visitor, it takes approximately 60 seconds to give acces...
Error 1308 when Installing from OnGuard Installation files extracted to Hard Drive
Symptom In some cases when using OnGuard installation files extracted or copied to a local drive you will see the following error during the installation: Error 1308. source file not found: C:\Filepath.....\OG_6_4_500\Windows\winsxs\73t3z6j5....
Configuring Bioscrypt 4G devices for Capture
Configuring Bioscrypt 4G devices for capture Procedure Steps When using Bioscrypt 4G devices to capture fingerprints with an OnGuard release earlier than 6.4.500 Hot Fix 2.4, there is a property that must be configured correctly. 4G Device ...
Does an full download need to be completed in an Enterprise system after an upgrade?
Question Does a full download need to be executed in an Enterprise system after an upgrade? Answer • Upgrades from pre-6.0 to 6.0 or later require a full download after the upgrade (due to the list builder re-ID changes in 6.0). • Upgrad...
Videology capture camera support
Product Name Videology capture camera support General Information 20Z704USB-SYS: This camera is no longer sold by Videology. The camera is supported in OnGuard versions 6.0.148 through 6.5.624 if using the 3.2.4.1 driver. Windows supp...
BADGE.SEGMENTID should not be used in DataExchange
Product Name DataExchange General Information BADGE.SEGMENTID is a column that should not be used and has never been used by OnGuard. In a future release, this column will be removed from the database. In prior versions, it was part of t...
Do we log when the UTC conversion finishes correctly and if so where?
Question Do we log when the UTC conversion finishes correctly and if so where? Answer We do not currently log a start or end record for the UTC utility. However, starting in OnGuard 6.5, we will log start/cancel/finish records. There is...
Web Video Viewer error: lnl.og combo box is not an element
Symptom
In The Web Video Viewer, attempts to open cameras give the error "lnl.og combo box is not an element" even after the Web Application Config Utility has been run.
Resolution 1. Open preferences.js 2. Find the entry: "va...
Black Video Using Any Codec After Installation of OnGuard 6.4.500 HF2 on Windows 7
Symptom Any existing or new user might experience black video using any codec (MPEG4, MJPEG, H.264) after installing OnGuard 6.4.500 HF2. Resolution For each existing or newly created user account, perform these actions:
Log into Al...
Required IIS Roles for Web applications
Symptom If IIS is installed but all the appropriate roles are not, you may receive the following symbols when browsing to one of the OnGuard browser-based applications: '); '); Resolution Make sure all required roles are installed. ...
Recorded video not viewable in Web Video Viewer
Symptom On clients running Internet Explorer 7.0, launching recorded video opens a black screen within Web Video Viewer. Live video is viewable. Both live and recorded video are viewable through Alarm Monitoring. Resolution Upgrade cl...
Alarm Monitor and System Admin crashed when any report preview close.
Symptom The user opens any report to preview in Alarm Monitoring or System Administration. All reports open with information. The crashed occurs when the system user tries to close the Report Preview windows. It crashes both Alarm Monitoring an...
What do all of the Reader count fields mean in my license?
Question What do all of the Reader count fields mean in my license? Answer Maximum Number of Readers for System Type (New to 6.3). If this license bit is missing or -1, the system will treat the maximum number of readers in the system as...
How To Install A ScanShell 1000-A
How to Install a ScanShell 1000A Procedure Steps
The current Supplemental Disc, Rev 11, does not have the correct device drivers for the ScanShell 1000-A and the scanner does not come with any drivers. To obtain the drivers:
1) Go...
How to Configure SSL in IIS 6
How to Configure SSL in IIS 6 Procedure Steps
Not sure which version of IIS you have? IIS 6 is included on Windows Server 2003 and Windows XP Professional x64 Edition. Summary HTTP traffic sent between web servers and clients is sen...
Single-sign-on does not work with local machine authentication
Symptom In OnGuard 6.1.222 (with no hot fixes), using an Oracle 10g database on Windows Server 2003 with local machine authentication, Single Sign-on is not working. Directory was set up as a Windows Vista/XP Workstation. Resolution Run...
Problem with DST change for ILS locks
Symptom DST change on November 7, 2010 causes ILS locks to get stuck in a time loop between 1 am and 2 am. Resolution The following procedures need to be applied to each ILS site in order to minimize impact from the issues related to ...
Invalid object name 'SYS.OBJECTS' when running Database Setup
Symptom When running Database Setup, such as after upgrading your OnGuard version, you might see an error such as: Invalid object name 'SYS.OBJECTS'. Invalid object name 'sys.database_principals'. Details: Database error executing a select....
Hardware Installation Guide Update: Cable Cross Reference Table
Product Name Hardware Installation Guide Update: Cable Cross Reference Table General Information The Cable Cross Reference Table below supersedes that listed in the Hardware Installation Guide . Purpose Cable type ...
How to determine the version of Oracle client and server software
How to determine the version of Oracle client and server software Procedure Steps There are several methods for checking the Oracle client version and the Oracle server version:
Method 1:
Open a command prompt. Type SQLPL...
DataConduIT: WBEMTEST will not display protected classes Lnl_Badge, Lnl_Person, Lnl_Directory
Symptom Wbemtest will not display protected classes Lnl_Cardholder and Lnl_Badge. After Wbemtest is run, the DataConduIT.log contains the following message: "Info - wpInstanceProvider.cpp(103): The system was unable to connect to th...
Installation of certain OnGuard 6.4.500 Hot Fixes on clients causes ''Hot Fix Requires Database Changes'' dialog to appear
Symptom When applying a Hot Fix on an OnGuard 6.4.500 client system, you are prompted with a Hot Fix Requires Database Changes dialog. The dialog indicates that once the Hot Fix installation has completed successfully, you must either reboot ...
Database Setup or Form Translator yields ''Cannot login to database specified'' on Windows Vista, Windows 7, or Windows Server 2008
Symptom Invoking either Database Setup or Form Translator yields an error containing the phrase Cannot login to database specified . Resolution The workaround is to right-click Database Setup (or Form Translator) and select Run as ad...
Browser-based Visitor Management Host issues due to multiple IIS site bindings
Symptom You try logging in to the Visitor Management Host application and it says that it is logging you in using Single Sign On (SSO), but then hangs. You try logging in without SSO by appending "?useAutomaticSSO=false" to the URL (for examp...
Network connectivity lost after launching video from VideoViewer
Symptom When launching video in VideoViewer or Alarm Monitoring, the client workstation loses connection to the network for no reason after launching one or more live video windows. Closing these windows restores the network connectivity until ...
Cannot view video from camera linked to a reader in Web Area Access Manager
Symptom When logged into Web Area Access Manager (wAAM), clicking [View Video] opens the "Please Wait" dialog that does not disappear. Additionally, the Web browser returns a "Done with Error" status. The error message is: getController_...
Visitor Management Kiosk takes a very long time to display the sign-in wizard
Symptom After entering a Visit ID into the Kiosk Visit ID field, the sign-in screen takes several minutes to load. Resolution The cause of this problem is a drop down (List Builder) item, or several drop down items with thousands of e...
Windows Communication Foundation (WCF) Activation for browser-based Visitor Management on non-server operating systems
Symptom On a non-server OS like Windows 7 or Windows Vista, you might not be able to access the Visitor Management browser-based application. Resolution Make sure that Windows Communication Foundation (WCF) HTTP Activation is enabled:
G...
“Replicator action not found in queue and is not currently running.” Found in Replicator action history
Symptom When viewing the history of a scheduled Replicator action, you might find errors in the history that begin with the text “Replicator action not found in queue and is not currently running". Replicator and Linkage server remain running a...
The LS Config Download Service is running. Why aren't visitor badges granted or denied access when I sign visitors in or out?
Question The LS Config Download Service is running. Why aren't visitor badges granted or denied access when I sign visitors in or out? Answer Even though the LS Config Download Service is running, other services that depend on the LS Conf...
Error during installation of OnGuard on client computer: ''The procedure entry point DoOpenPipeStream could not be located in the dynamic link library ScrRun.dll''
Symptom During installation of OnGuard on a client computer running Windows XP Service Pack 3, Windows Vista Service Pack 1, or Windows Server 2008, the following error message might appear:
"WScript.exe - Entry point not found
The proced...
Error installing OnGuard or OnGuard Hot Fix on Windows XP or Windows Server 2003: ''Error 1718. File was rejected by digital signature policy.''
Symptom During installation of OnGuard or an OnGuard Hot Fix on a computer running Windows XP or Windows Server 2003, the following error message might appear:
"Error 1718. File < file_name.msi > was rejected by digital signature policy."
...
Error during installation of SQL Server 2008 Native Client on Windows 7: ''An error occurred during the installation of assembly...''
Symptom The following error message might appear during installation of SQL Server 2008 Native Client on a computer running Windows 7:
"An error occurred during the installation of assembly Microsoft.VC80.CRT,version='8.0.50727.1833', type='...
Error during OnGuard 2010 installation on Windows 7: ''Error 1935. An error occurred during the installation of assembly component...''
Symptom During installation of OnGuard on a computer running Windows , the following error message might appear:
"Error 1935. An error occurred during the installation of assembly component {550B5BF0-FF32-EF74-A01F-C8B3B9A1E18E}. HRESULT: 0...
Error 25007 during installation of .NET Framework 2.0
Symptom During installation of Microsoft .NET Framework 2.0, you might encounter the following error message:
"Error 25007. Error occurred while initializing fusion. Setup could not load fusion with LoadLibraryShim(). Error: The handle is in...
Error installing SQL Server Management Studio 2008 on Windows 7: ''This program has known compatibility issues''
Symptom When launching the installer for SQL Server Management Studio 2008 from the OnGuard Supplemental Materials disc on a computer running Windows 7 you may encounter the following error message: "This program has known compatibility issues ...
OnGuard 6.4.500 applications crash when launched on Windows 7 or Windows Server 2008 R2
Symptom When opening System Administration or Alarm Monitoring on a computer running Windows 7 or Windows Server 2008 R2, the application fails to open, and the following error message appears:
"System Administration has stopped working Wind...
How to install SQL Server Management Studio for SQL Server 2008 Express
How to install SQL Server Management Studio for SQL Server 2008 Express Procedure Steps From the OnGuard Supplemental Materials disc (revision 9 or later), browse to the Prerequisite Software folder, and then to the Microsoft SQL Server ...
During installation of Visitor Management Front Desk or Kiosk, why is the Publisher listed as ''Unknown Publisher''?
Question During the installation of Visitor Management Front Desk or Kiosk why is the Publisher listed as "Unknown Publisher"? Answer ClickOnce applications such as Visitor Management Front Desk and Kiosk that were distributed with OnGuard 2...
Error during installation of OnGuard 2010 on Windows system with language pack installed: ''Error 1609. An error occurred while applying security settings.''
Symptom The following error may occur during installation of OnGuard 2010 (6.4.500) on a Windows system with a language pack installed. "Error 1609. An error occurred while applying security settings. Users is not a valid user or group. This co...
Error during installation of SQL Server 2008: ''The registry key SYSTEM\CurrentControlSet\Services\RsFx0103\InstancesShares is missing.''
Symptom You might encounter the following error during installation of SQL Server 2008:
"The registry key SYSTEM\CurrentControlSet\Services\RsFx0103\InstancesShares is missing." Resolution To resolve the error, perform these steps:
...
Error installing SQL Server 2008 Express on Windows 7: ''Invoke or BeginInvoke cannot be called on a control until the window handle has been created.''
Symptom The following error might appear during installation of Microsoft SQL Server 2008 Express on a computer running Microsoft Windows 7:
"Invoke or BeginInvoke cannot be called on a control until the window handle has been created." Re...
Users may be able to access OnGuard browser-based applications without a password
Symptom In certain circumstances, users may be able to log into browser-based Area Access Manager or VideoViewer by entering their user name without a password. A user may be able to do this if all of the following criteria are met: 1) A recor...
Error in Import Utility in OnGuard 2010 (6.4.500): ''Error opening XChange database''
Symptom When attempting to use the Import Utility in OnGuard 2010 (6.4.500), you might encounter the following error message:
"Error opening XChange database
Error [3051, The Microsoft Jet database engine cannot open the file 'C:\Program ...
LNVR with firmware revision 6.4.500 does not appear online and LnrCapSvc cannot be stopped
Symptom The following symptoms might be seen on an LNVR with firmware revision 6.4.500:
The LNVR might not appear online in Alarm Monitoring. An attempt to stop the LnrCapSvc service might not actually stop the service. When the LnrCapSvc...
How to force a ScanShell 800 to perform a calibration
How to force a ScanShell 800 to perform a calibration Procedure Steps 1) On the computer where the ScanShell 800 is connected, navigate to the following folder. In Windows XP or Windows Server 2003: C:\Documents and Settings\All Users\Applica...
Downloading firmware to LNL-500, LNL-1000, or LNL-2000 access panel might prevent future firmware updates
Symptom
Knowledge Base article 1603 describes an issue where downloading firmware revision 3.091 or earlier to a recent-production LNL-500, LNL-1000, or LNL-2000 access panel might prevent future firmware updates to that panel.
Specif...
Changes to printing properties of Zebra P430i do not appear to take effect when printing badges
Symptom If changes are made to the printing properties of a Zebra P430i badge printer (like enabling duplex printing, color printing instead of black and white, etc.), badges may still print using the previous printing properties, and the change...
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