OnGuard 7.5 and older

Question How do I update the firmware in a DirecDoor or Micro (M5, M2000, or M3000) controller to the latest version? Answer If the controller is currently running firmware version R118 or higher, then you can use the CASI Firmware Update...

How to disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs are packaged in the installation. They will be used depending on the Regional/Language settings on your compute...

Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time the...

Product Name OnGuard systems with browser-based clients General Information The OnGuard Installation Guide contains a section entitled "Configure Single Sign-on for Browser-based Clients". Before performing the steps in that section, you ...

Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...

Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...

Symptom When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera. Resolution At this time, configure Continuous Recording for the camera in System Administration. Mobi...

Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...

Symptom When installing Incremental Hot Fix 0.2 on a Bosch ReadykeyPRO system, the following message may appear:   "There is no compatible installed version of the software for this Hot fix.  This Hot fix is compatible only with version 6.5.62...

Symptom In ReadykeyPRO 6.5 Incremental Hot Fix 0.2, support was added for the Bosch 7412GV4 and 9412GV4 panels.   These panels may experience temporary periodic communication issues that result in the panels going offline/online and reporting ...