LNVR with firmware revision 6.4.500 does not appear online and LnrCapSvc cannot be stopped

The following symptoms might be seen on an LNVR with firmware revision 6.4.500:

• The LNVR might not appear online in Alarm Monitoring.
• An attempt to stop the LnrCapSvc service might not actually stop the service.
• When the LnrCapSvc service is started, its memory utilization might rise to approximately 30 MB, then stop rising.

To resolve this issue, follow these steps:

1. Stop all LNVR services. If the LnrCapSvc service cannot be stopped using Windows Services, use Task Manager to end the process.
2. Delete the following file from the LNVR:
   %ProgramFiles%\Common Files\Lenel\LnrJpCap.dll
3. Start all LNVR services.
4. Restart the LS Communication Server service.