Communication Server

Procedure Name How to profile event distribution in communication server. Procedure Steps Enable the following flag on the communication server that needs profiling in the acs.ini file in the existing [Service] section and restart communicat...

This article includes entries in the ACS.ini file in order to handle growing memory utilization of the LS Communication Server service

Symptom Communication Server CPU usage is high due to temporary access level downloads Resolution Without any settings in place, the Communication Server will attempt to download temporary access levels to every panel, concurrently.  ...

Symptom Events that occurred at the panel during a Communication Server outage do not populate the Main Alarm Monitor window in the Alarm Monitoring application. Resolution   This behavior is normal. When the Communication Server...

Symptom A panel is online, but it is not polling any events. It is possible that the COM port is deadlocked.  Resolution To resolve this issue: Stop the Communication Server. Add the following settings to the ACS.INI under the [Co...

Question What do the following Lenel error log messages mean?   Internal logic error.: Failure writing to client 49  Database error encountered.: Serial Number:  Database error encountered.: CheckForDuplicateSerialNumber Answe...

Question How does the Communication Server process events to be written to the OnGuard database? Answer Events to be written to the OnGuard database are buffered internally by the Communication Server. If the number of events received exc...

Symptom After applying settings to an AlphaCom Exchange, the following error message appears: "System Error - Faulty response from AMC_CMD_SERVER: Socket Timeout" Resolution This error message occurs because communication was tempora...

Symptom After installing OnGuard 6.3.249 or higher, you may notice that access panels appear online in the System Status Tree in Alarm Monitoring, but they display a status of "Event Polling Stopped". Also, no events are logged to the databas...

Symptom The LS Communication Server application program can be run as either a Windows service or as an application launched from the Start > Programs > OnGuard menu. When the LS Communication Server is running as a service, the access pa...