Symptom
When using Front Desk 6.3.249 HF 2.0 and registering a visit and then assigning a badge number, the following error is displayed on the screen:
Front Desk error: Could not sign in visit event. Badge # cannot be assigned to this visitor because the visitor is ineligible for badge type ID: #### (Type: Visitor)" due to segmentation. Even though the system is not segmented.Resolution
As a work around for this problem, create a new Visitor Badge Type. Use this new Visitor Badge Type as the Badge Type for the Badge you are assigning to the visitors.
Applies To
OnGuard 2009 (6.3.249)
