OpenAccess

Symptom When logging into OnGuard 7.5 or later, the error “Unable to reach the LS OpenAccess service to authenticate. Only SA or SA delegate users can log in.” error is shown. This typically happens when the Message Broker can't configure the con...

Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again" Resolution ...

Symptom Issue with Webapps  Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0  This should return...

Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker successf...

Symptom Open Access services stops when an ATS Panel comes online Resolution This is a known unresolved legacy issue; a defect DE136599 has been submitted for this issue so it can be investigated further to identify the root cause and resolutio...