OpenAccess

Login with token failed. Please return to the LenelS2 Console and try again.

06/09/2022April Daniels
Symptom Error when logging in to OnGuard 8.1: "Login with token failed. Please return to the LenelS2 Console and try again" or in OnGuard 8.0 and earlier: "Login with token failed. Please return to the Lenel Console and try again&...

Open Access Credentials Module troubleshooting

02/11/2022April Daniels
Symptom Issue with Webapps  Resolution Web Application Client; (CSS as example) If login fails run the following to determine if Open Access returning data; https://servername:8080/api/openaccess/directories?version=1.0  This sho...

Open Access Event Connection steps

02/11/2022April Daniels
Symptom Issues with OpenAccess events Resolution Communication Server Verify if Alarms displaying in standard clients, If not check LenelError.log for details. Communication Server to Message Broker (AMQP) Is the message broker successf...

Open Access services stops when an ATS Panel comes online

01/11/2022Content Creator
Symptom Open Access services stops when an ATS Panel comes online Resolution This is a known unresolved legacy issue; a defect DE136599 has been submitted for this issue so it can be investigated further to identify the root cause and resolution ...

How to perform OpenAccess captures through NGINX for additional troubleshooting

01/11/2019April Daniels
Capture information (puts/gets) sent to the OpenAccess service using NGINX for further troubleshooting.    Procedure Steps     Edit C:\ProgramData\Lnl\nginx\conf\nginx.conf as follows: Locate the http {  section ...

Troubleshooting Open Access event connections document

09/14/2018April Daniels
 OpenAccess troubleshooting steps Procedure Steps   Communication Server: Verify if Alarms are displaying in standard clients. If not, check LenelError.log for details. Communication Server > Message Broker: Is the message ...