Symptom
After entering a Visit ID into the Kiosk Visit ID field, the sign-in screen takes several minutes to load.
Resolution
The cause of this problem is a drop down (List Builder) item, or several drop down items with thousands of entries. The protocol rules for web technologies restrict the message size, forcing the entries to be sent in chunks.
To correct this issue:
- Remove entries until the drop down is a manageable size.
- Remove permissions to view that user-defined field (UDF) from the Kiosk User's Field/Page Permission Group.
Applies To
OnGuard 2009 (6.3.249) or later
Additional Information
None
