Enterprise

Failure getting more ID's allocated

02/11/2022April Daniels
Symptom During Replication, if you notice that ID's are not being allocated, you can try to manually allocate the ID's. If manual ID allocation fails, you may see errors similar to the following: Device Initialization failed: Winsock...

Replication Administration shows “To do – Awaiting Processing at Destination” status after Replicator is run on a segmented system

02/07/2022April Daniels
Symptom  Replication Administration shows “To do – Awaiting Processing at Destination” status after Replicator runs on a segmented system.  Resolution  Use the following steps to see a successful status in Replica...

Replication Error: Cannot insert duplicate key row object 'dbo.reader' with unique index 'readdescid'

02/16/2018April Daniels
Symptom Enterprise transactions are failing. When running Replicator manually, the following error is observed while replicating: "Exception occurred while replicating hardware transaction for table [Reader]. Unexpected application erro...

Badge Activation and Deactivation Date/Time In OnGuard Enterprise

12/14/2017April Daniels
Product Name Badge Activation and Deactivation dates and times in OnGuard Enterprise  General Information Badge Activation and Deactivation dates and times are replicated to each region and date/time is converted to each locations...

Troubleshooting the LS Site Publication Server

11/12/2014April Daniels
Troubleshooting the LS Site Publication Server Procedure Steps Starting in OnGuard 7.0, replication is now dependent on two new services, the LS Message Broker and the LS Site Publication Server. There may be times when you need to restart the...

Cannot open Region's Replication Admin, message ''A User must be all segment user.''

10/26/2013April Daniels
Symptom When attempting to open Replication Administration in a region, the following message appears: "A User must be all segment user." Resolution When logging into Replication Administration in a region, the user m...

After Regional Server HD crashed all reports for access granted return this message ''Failed to retrieve data from the database vendor code 5180''

10/26/2013April Daniels
Symptom After the Regional Server HD crashes, all reports for Access Granted return the following message: "Failed to retrieve data from the database vendor code 5180" Resolution To resolve this issue: Back up the Ac...

Enterprise transactions fail with a ‘Not On Source’ message

10/26/2013April Daniels
Symptom The User sees an increase in failed Enterprise transactions with the “Failed ____ Not On Source” in the Enterprise Transactions view in Replication Administration. If you do some troubleshooting you may notice that there is...

Replication Schedule displays 'Unknown'

05/04/2012April Daniels
Symptom When running an action from Replication Schedule, the status displays Unknown . After clicking [Refresh all], status remains Unknown .   Resolution Look at the Replication Status for the percentage displaying accurate...

Enterprise: How to create an Access Level across multiple Regions?

05/03/2012April Daniels
Enterprise: How do I create an Access Level across multiple Regions?   Procedure Steps Create access levels on each region (region 1 everything, region 2 everything, and so on). Replicate up to the master. On master, create an Acc...