OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
Update to Full Downloads Without Images
Problem Overview Update to Full Downloads Without Images Detailed Description When performing a full download without images, images at the Regional Servers remain intact. It is no longer necessary to manually move the images to the Regional...
Windows Server 2008: Enabling Video Export (OG-17701)
Problem Overview Windows Server 2008: Enabling Video Export (OG-17701) Detailed Description To allow Windows Server 2008 to export video, complete the following steps: Right-click My Computer and select Manage . Click on Features in the n...
Only TrueType Fonts Are Supported for Badge Printing
Problem Overview Only TrueType Fonts Are Supported for Badge Printing Detailed Description Badges for Visitor Management should be designed using TrueType fonts. Other fonts may cause an error when previewing or printing the badge. Applies ...
Visitor Management: Minimum Module Width and PDF417 Correction Are Not Supported (S3794)
Problem Overview Visitor Management: Minimum Module Width and PDF417 Correction Are Not Supported (S3794) Detailed Description When printing bar codes on badges, the minimum module width and PDF417 correction are not supported. Applies To ...
The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File
Problem Overview The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File Detailed Description Windows Communication Foundation Service Trace Viewer Tool (SvcTraceViewer.exe) should be used to view the Visitor Mana...
Error Messages that Result From Not Having JavaScript Are Not Localized (DE395)
Problem Overview Error Messages that Result From Not Having JavaScript Are Not Localized (DE395) Detailed Description Visitor Management requires that JavaScript be enabled in the browser. When it is not, the error message "This application ...
Front Desk or Kiosk Has the Error, “The HTTP Request is Unauthorized with Client Authentication Scheme 'Negotiate'. The Authentication Header Received from the Server Was 'Negotiate,NTLM'.” (DE1296)
Problem Overview Front Desk or Kiosk Has the Error, "The HTTP Request is Unauthorized with Client Authentication Scheme 'Negotiate'. The Authentication Header Received from the Server Was 'Negotiate,NTLM'." (DE1296) Detailed Description This...
In BadgeDesigner, the Visit Times Indicate that They are UTC When They Are Not (DE1284)
Problem Overview In BadgeDesigner, the Visit Times Indicate that They are UTC When They Are Not (DE1284) Detailed Description The database fields, "Visit Time In UTC" and "Visit Time Out UTC" will be printed in the time zone of the visit. Th...
Visitor Management: A Host and Their Delegate Should be Assigned the Same Segment (DE1192)
Problem Overview Visitor Management: A Host and Their Delegate Should be Assigned the Same Segment (DE1192) Detailed Description In a segmented system, the host and the delegate must be in the same segment. If they are on different segments,...
Visitor Management: E-mails Do Not Have the Scheduled Time or Visit Key if the Event Was Created in System Administration, ID CredentialCenter, or Visitor Management (DE1580)
Problem Overview Visitor Management: E-mails Do Not Have the Scheduled Time or Visit Key if the Event Was Created in System Administration, ID CredentialCenter, or Visitor Management (DE1580) Detailed Description When an event has been creat...
Visitor Management: Cardholder Permission to Delete Visits is Required to Remove Visitors from an Event (DE411)
Problem Overview Visitor Management: Cardholder Permission to Delete Visits is Required to Remove Visitors from an Event (DE411) Detailed Description When removing invited visitors from a scheduled event, you must have this delete permission...
Visitor Management: A Change in User Permissions Requires Recycling the Application Pool (DE1275)
Problem Overview Visitor Management: A Change in User Permissions Requires Recycling the Application Pool (DE1275) Detailed Description Changes made to permissions are not immediately applied for Visitor Management Host. Recycling the applic...
Visitor Management: Login with the Correct User Name and Password Fails if Access to the System is Disabled (DE1471)
Problem Overview Visitor Management: Login with the Correct User Name and Password Fails if Access to the System is Disabled (DE1471) Detailed Description When the correct user name and password has been typed in and there is a failure to ...
A Visitor Management Host User Should Not be Linked with Directory Accounts Associated with Different Cardholders (DE1094)
Problem Overview A Visitor Management Host User Should Not be Linked with Directory Accounts Associated with Different Cardholders (DE1094) Detailed Description Directory accounts associated with different cardholders should not be linked to...
Visitor Management: Visitors Can Sometimes be Saved Without Filling in All Required Fields (DE393)
Problem Overview Visitor Management: Visitors Can Sometimes be Saved Without Filling in All Required Fields (DE393) Detailed Description If a field is required, all users should have permission to view and edit it. When a user does not have ...
Visitor Management: Group Visit Limitation of 75 Visitors (S3592)
Problem Overview Visitor Management: Group Visit Limitation of 75 Visitors (S3592) Detailed Description Group visits are limited to a maximum of 75 invited visitors to ensure reliable performance. Applies To OnGuard 2009 (6.3.249) or lat...
Visitor Management: Limited Support for Group Visits
Problem Overview Visitor Management: Limited Support for Group Visits Detailed Description When group visits are scheduled through the Front Desk or Host, they will appear in the System Administration, ID CredentialCenter, or Visitor Managem...
Visitor Management: Advanced Search Results are Based on the Last Entry When Two or More of the Same Search Criteria are Selected (DE1586)
Problem Overview Visitor Management: Advanced Search Results are Based on the Last Entry When Two or More of the Same Search Criteria are Selected (DE1586) Detailed Description When the same search criteria are selected in advanced search, o...
Visitor Management: After Using Basic Search to Find a Visitor, it is Not Possible to Perform the Same Search Again
Problem Overview Visitor Management: After Using Basic Search to Find a Visitor, it is Not Possible to Perform the Same Search Again Detailed Description After a search has been performed in Visitor Management Host, the search results must b...
Visitor Management: Searching is Based on the Visitor Last Name
Problem Overview Visitor Management: Searching is Based on the Visitor Last Name Detailed Description Performance has been enhanced by limiting basic searching to the visitor’s last name. Applies To OnGuard 2010 (6.4.500) Additional Inf...
Visitor Management: Supported Date Format (DE385)
Problem Overview Visitor Management: Supported Date Format (DE385) Detailed Description "Short date, no time" (seen in FormsDesigner) is the only date format supported for date fields in Visitor Management Host. Applies To OnGuard 2010 (...
Visitor Management: Sign-in Locations Must be Modified (S2902)
Problem Overview Visitor Management: Sign-in Locations Must be Modified (S2902) Detailed Description For visits scheduled in System Administration, ID CredentialCenter, or Visitor Management, the sign-in location does not exist. When these v...
Visitor Management: After Adding List Builder Items, IIS Must be Restarted (DE318)
Problem Overview After Adding List Builder Items, IIS Must be Restarted (DE318) Detailed Description List Builder items sometimes do not appear in user-defined drop-down fields. After making changes in List Builder, it is necessary to restar...
Visitor Management Browser-based Client Applications Not Supported with Windows Server
Problem Overview Visitor Management Browser-based Client Applications Not Supported with Windows Server Detailed Description Due to the default IE enhanced security settings preventing the use of some browser components, Visitor Management H...
ScanShell 1000 Scanner Not Supported with Microsoft Vista (OG-20530)
Problem Overview ScanShell 100N Scanner Not Supported with Microsoft Vista (OG-20530) Detailed Description The ScanShell 1000 scanner is NOT supported in Windows Vista. Applies To OnGuard 2010 (6.4.xxx) Additional Information None ...
Magicard Tango2e Must Use Driver V1.41 (OG-20299)
Problem Overview Magicard Tango2e Must Use Driver V1.41 (OG-20299) Detailed Description Magicard Tango2e driver V1.42 has a known issue with the installation of magapi.dll. Driver V1.41 is available on the Supplemental Materials disc and sho...
Magicard Prima 3 Must Use Driver Version 5.7 (OG-18007)
Problem Overview Magicard Prima 3 Must Use Driver Version 5.7 (OG-18007) Detailed Description The Magicard Prima 3 printer should use driver version 5.7, not version 5.7 issue 1. If driver version 5.7 issue 1 is used, the printer will not pi...
Change in 10 Print Slap Record Format (OG-13658)
Problem Overview Change in 10 Print Slap Record Format (OG-13658) Detailed Description The 10 Print Slap capture and license have been renamed OpenCapture. Sagem-Morpho templates are now captured for use with Lenel bioCLASS readers. 10 Print...
Area Access Manager Browser-based Client Reports Not Supported with Windows Authentication on Windows Server 2008 or Windows Vista (OG-18066)
Problem Overview Area Access Manager Browser-based Client Reports Not Supported with Windows Authentication on Windows Server 2008 or Windows Vista (OG-18066) Detailed Description Reports will not run properly from Area Access Manager (Brows...
Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the Cardholder Form (OG-19281/20123)
Problem Overview Area Access Manager (Browser-based Client) Returns a Server Error for a Cardholder if a Field is Added to the Cardholder Form (OG-19281/20123) Detailed Description Area Access Manager (Browser-based Client) will return the f...
Low Battery and Tamper Reporting for Schlage Wireless Locks
Problem Overview Low Battery and Tamper Reporting for Schlage Wireless Locks (OG-18069) Detailed Description To enable low battery and tamper reporting for Schlage wireless locks, the Keypad Type on the reader tab must be set to LNL-202...
Conflict Possible for Aux Output 1
Problem Overview Conflict Possible for Aux Output 1 Detailed Description The user interface currently allows configuration of both Tailgate and Pre-alarm mode, both of which use Aux Output 1. These features should not be used at the same tim...
HID Edge Software for Device Communication Only Supported with Windows XP or Windows 8.1 Enterprise 32-bit operating system
Problem Overview HID Edge Software for Device Communication Only Supported with Windows XP or Windows 8.1 Enterprise 32-bit operating system Detailed Description The HID Edge software provided to LenelS2 by HID for device communications is n...
Deleting Badges from Onity Integra Locks
Problem Overview Deleting Badges from Onity Integra Locks Detailed Description When deleting badges from Onity Integra locks, at least 1 badge must always remain on the lock. Attempting to delete all badges will not succeed, and the lock wil...
Onity Integra Locks: Door Does Not Come Out of AFC Office Mode with AFC Office on Enter and Second Swipe of Badge
Problem Overview Onity Integra Locks: Door Does Not Come Out of AFC Office Mode with AFC Office on Enter and Second Swipe of Badge Detailed Description When AFC Office when enter is enabled on a lock and Office when exit is not, the loc...
Drop-down Fields Can Be Configured for PIV and FASC-N in FormsDesigner
Problem Overview Drop-down Fields Can Be Configured for PIV and FASC-N in FormsDesigner Detailed Description In FormsDesigner it is possible to specify both PIV and FASC-N configurations for drop-down fields. Only PIV or FASC-N should be c...
Error 1905. Module C:\Program Files\OnGuard\msvbvm50.dll Failed to Unregister
Problem Overview Error 1905. Module C:\Program Files\OnGuard\msvbvm50.dll Failed to Unregister Detailed Description This error may occur when upgrading to OnGuard 2010 on Windows Vista. This error can be safely ignored with no side effects t...
Bulk User Tool Now Part of Installation
Problem Overview Bulk User Tool Now Part of Installation Detailed Description The Bulk User Tool has been added to the OnGuard Installation, and will be installed on every system including custom installations. The Bulk User Tool is avai...
Windows Vista: Security Utility Must be Run Manually for Public Profile (OG-13003)
Problem Overview Windows Vista: Security Utility Must be Run Manually for Public Profile Detailed Description If the Public Network profile of the Windows Firewall is used in Windows Vista, the Security Utility must be run again once the pro...
Column Heading Tooltips Disabled for Windows XP
Problem Overview Column Heading Tooltips Disabled for Windows XP Detailed Description Tooltips are not available for column headings in OnGuard running on Windows XP. Applies To OnGuard (All versions) Additional Information None ...
Modifying or Repairing OnGuard
Problem Overview Modifying or Repairing OnGuard Detailed Description The method for repairing or modifying an OnGuard installation has changed. Prior to OnGuard 2009, the options to modify or repair an OnGuard installation were available by ...
Installation Includes Non-essential Sentinel Services
Problem Overview Installation Includes Non-essential Sentinel Services Detailed Description The Sentinel Protection Installer run during the OnGuard installation includes services that are not required. The Sentinel Protection Server, Senti...
License Bits Removed from the OnGuard License
Problem Overview License Bits Removed from the OnGuard License Detailed Description The following items will be enabled by default and will no longer require licensing: · E-mail Support · CCTV Support · Guard Tour · Video Verify Support · P...
Limitations of mirrored system databases for OnGuard systems on NEC ExpressCluster X
Product Name Limitations of mirrored system databases for OnGuard systems on NEC ExpressCluster X General Information Lenel only supports the mirroring of system databases with SQL Server 2008 on systems using OnGuard 2009 (6.3.249) or newer...
Badge Design Programming with List Builder Lists Will Not Function in BadgeDesigner After Upgrade to OnGuard 2009 (OG-15935)
Problem Overview Badge Design Programming with List Builder Lists Will Not Function in BadgeDesigner After Upgrade from OnGuard 2006 or Earlier (OG-15935) Detailed Description Any badge layout programming configured in BadgeDesigner that use...
Oracle Regions with Many Events May Experience Long Database Setup Run Time
Problem Overview
Oracle Regions with Many Events May Experience Long Database Setup Run Time Detailed Description During an upgrade of an OnGuard 2008 (6.0) or earlier system running Oracle with millions of events, regions may take a...
Zebra ZXP Series 8 printer fails to encode magnetic cards
Symptom When attempting to inline encode a magnetic card in a Zebra ZXP Series 8 badge printer, there will be no errors or issues with the process, but the card will not be encoded. This is the case even though all configuration for inline magn...
Strike Follower feature in OnGuard 2010
Product Name Strike Follower feature in OnGuard 2010 General Information When using the Strike Follower feature, Reader AUX Output 1 is used by the panel automatically. This prevents the Pre-alarm, Local I/O, and Global I/O from using AUX O...
How to enable verbose logging for Database Setup using the OnGuard Configuration Editor
How to enable verbose logging for Database Setup using the OnGuard Configuration Editor Procedure Steps For versions between OnGuard 6.0.148 To OnGuard 6.6 , perform these steps to enable verbose logging for Database Setup: Create a text f...
Error during installation of OnGuard 5.12.110 Hot Fix 1.0.11: ''Error 1310. Error writing to file''
Symptom One of the following errors might occur during installation of OnGuard 5.12.110 Hot Fix 1.0.11:
Error 1310. Error writing to file: C:\inetpub\wwwroot\Lnl.OG.Web\Lnl_PFx_Forms.js. Verify that you have access to that directory. Error...
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