OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
During the installation of Onguard 6.4.500 + HF2 on Windows 7 Dutch a message popup that the Group ''USERS'' is not existing.
Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called "GEBRUIKERS," which is the Dutch tran...
After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic List Builder items may appear garbled.
Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic characters in List Builder items may not appear as expected. This issue occurs on computers with Windows Regional Settings set for Arabic. Resolution To reso...
Language Pack Errors
Symptom After running the Database Translator, the following error messages appear when logging into Alarm Monitoring > System Administration : "Intended Operation Not Supported." "Found an inappropriate Argument" Resolution To ...
Global I /O’s do not work and the CommServerlogs.txt show “Panel not in Zone” event
Symptom Global I /O’s do not work and logs mention an “Panel not in Zone” event “PanelNotInZone” This is caused by a Monitoring zone of ID=0, and this is not supported. Resolution This is caused by a Monitoring zone of ID=0, and thi...
Reader LED on 2220 IDRC Reader 2 flashes red / green / red / green on idle
Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle. This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220. Prior to this happening, the LED on the reader is solid r...
Communication Crashes with a C++ Runtime Error When Downloading Database to XPP
Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears: Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files\OnGuard\Lnlcomsrvr.exe T...
Mobile Monitoring with SSL - ''error contacting the WAAM service''
Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service. When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The following f...
Resolving an IIS install command failure for IIS-ASPNET during Installation
Symptom While installing OnGuard, the following error message may appear near the end of the Web Application Server installation: "The following IIS install commands failed: IIS-ASPNET". This error indicates that the installation cou...
Unable to Encode using a Datacard CP printer
Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the acs.ini file, add the following line: CP Printer = ImageCardExpress Applies To OnGuard (All versions) Additional...
IDVM Host gives ''SOAP Response cannot be decoded. raw response''
Symptom When you attempt to login to IDVM Host, you get a "SOAP Response cannot be decoded. raw response" error after being prompted for your username / password 3 times. Resolution There are other possible causes of this issue as the ...
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