LDVR / GoVision / SkyPoint

Symptom Upon logging in to SkyPoint Client it has been observed that the camera is attempting to be displayed under the wrong lens type.  For example, an Axis M3007, which is a stand quad "Box Type" lens is being displayed as a fish eye lens or...

Symptom "An error occurred when verifying security for the message" is shown when requesting video in SkyPoint client. Resolution The most common cause of this error is a lack of time synchronization between the client workstation and t...

Symptom Getting "An error occurred when verifying security for the message" when requesting video in Sky Point client   Resolution The most common occurrence of this error is a lack of time synchronization between the client workstatio...

Symptom Occasionally video is lost (which triggers reconnection) or freezes in SkyPoint client. In wireshark logs, look up the smb and smb2 communication (smb || smb2) to see this error: STATUS_OBJECT_NAME_NOT_FOUND Resolution Since th...

Symptom Event is activated but not through to the Base/Clients. - Private Queue not functioning - Delete and Recreate - Log off/on client check for function Check Event Viewer to see if Client is subscribing (under Message Queing open individu...

Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens to a single SkyPoint Cl...

Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens to a single SkyPoint Cl...

Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS recorder and a ...

Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS recorder and a ...

Symptom In the SkyPoint Admin client, the Events window displays duplicate Event Proxy entries. Resolution This duplication is a result of the Event Proxy GUID on the server changing, creating a new Event Proxy entry in the SkyPoint Base ...