LDVR / GoVision / SkyPoint

How to collect logs from a NetDVMS DVR  Procedure Steps The logs for this recorder are found in the following location: c:\Program Files\OnSSI\NetDVMS .   When providing logs, find the files below and copy them to a new folder. Name the...

Question What ports are used for OnSSI NetEVS? Answer Ports Used for NetEVS Ocularis Base Port Requirements IIS PORT: 80 Inbound IMAGE SERVER PORT: 7563 Inbound/Outbound MESSAGE QUEUING PORT: 1801 Inbound/Outbound NetEVS Manage...

Product Name OnSSI NetEVS General Information OnSSI Licensing for EVS Installation   The article is intended for installations of the EVS Management Server, specifically how the licensing must be applied. This information applies to bot...

Symptom LDVR has a horizontal split screen with video blanking in the middle of the screen. Resolution LDVR had an incorrect format entered in the firmware load. There are two formats to chose for the display type: NTSC or PAL. If a camer...

Symptom When trying to pull up recorded video on an LDVR you get a "Time requested is not available" error message.   Resolution This may be caused by a corrupt persistence folder or by two of the same folder on different drive ...

Symptom The upgrade from LDVR firmware 7.20 to 7.21 leaves old DLLs behind in the C:\Program Files\Common Files\Lenel folder on the LDVR, causing possible crashes of the LDVR services, and other possible issues. Resolution Follow the i...

Symptom When there is an analog video input failure, or video signal loss, no alarm appears in Alarm Monitoring. Currently, this issue applies to systems with AXIS 241Q or AXIS Q7406 encoders. Resolution To resolve this issue, NetDVMS ...

Problem Overview Double Video on Alarm with LDVR (OG-15506) Detailed Description For customers using LDVR (non-hybrid systems only), the setting in the ACS.INI  file must be set to 0 on all client computers and channel pre-roll values need ...

Problem Overview Spservn.exe Service Stops or Closes Unexpectedly When More Than 20 TB of Storage is in Use (OG-19312) Detailed Description A maximum storage capacity of 20 TB is recommended for LDVR. Larger storage sizes may cause the spser...

How to upgrade an LDVR GO! system Procedure Steps 1) Stop all LDVR and OnGuard services on the digital video recorder. 2) Start the installer ( setup.exe ) for the new LDVR firmware. 3) The setup utility will first uninstall the old LDVR fir...