LDVR / GoVision / SkyPoint

Cameras displaying the wrong Lens type in SkyPoint client

01/09/2014April Daniels
Symptom Upon logging in to SkyPoint Client it has been observed that the camera is attempting to be displayed under the wrong lens type.  For example, an Axis M3007, which is a stand quad "Box Type" lens is being displayed as a f...

Getting ''an error occurred when verifying security for the message'' when requesting video in SkyPoint client

01/08/2014April Daniels
Symptom Getting "An error occurred when verifying security for the message" when requesting video in Sky Point client   Resolution The most common occurrence of this error is a lack of time synchronization between the cl...

''An error occurred when verifying security for the message'' is shown when requesting video in SkyPoint client

01/08/2014April Daniels
Symptom "An error occurred when verifying security for the message" is shown when requesting video in SkyPoint client. Resolution The most common cause of this error is a lack of time synchronization between the client worksta...

Video loss or video freezing in SkyPoint client

10/27/2013April Daniels
Symptom Occasionally video is lost (which triggers reconnection) or freezes in SkyPoint client. In wireshark logs, look up the smb and smb2 communication (smb || smb2) to see this error: STATUS_OBJECT_NAME_NOT_FOUND Resolution Since th...

SkyPoint ver 1.1 Message Queuing not reaching Client

10/26/2013April Daniels
Symptom Event is activated but not through to the Base/Clients. - Private Queue not functioning - Delete and Recreate - Log off/on client check for function Check Event Viewer to see if Client is subscribing (under Message Queing open individu...

Alarm Monitoring crashes when pushing multiple video screens to SkyPoint Client

10/24/2013April Daniels
Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens ...

Alarm Monitoring crashes when pushing multiple video screens to SkyPoint Client

10/24/2013April Daniels
Symptom When viewing multiple video screens in Alarm Monitoring (for example, launching an entire recorder at once in matrix mode, and then selecting Options > Send Video to ) and attempting to push all of video screens ...

No server detected at specified IP/host when logging in to SkyPoint Admin Client

07/10/2013April Daniels
Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS ...

No server detected at specified IP/host when logging in to SkyPoint Admin Client

07/10/2013April Daniels
Symptom When trying to log in to SkyPoint using the SkyPoint Admin Client, the following error is shown: No server detected at specified IP/host.   Resolution This issue is most commonly found when both an RC-C/NetDVMS ...

SkyPoint Event Proxy has two Entries in SkyPoint Admin Client

05/13/2013April Daniels
Symptom In the SkyPoint Admin client, the Events window displays duplicate Event Proxy entries. Resolution This duplication is a result of the Event Proxy GUID on the server changing, creating a new Event Proxy&nb...