Install / Upgrade

Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...

Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...

How to Install Specific Components of OnGuard on a Separate Server/Machine (Communication Server focused) Symptom An individual component (or multiple) needs to be located elsewhere besides the application server for various reasons. ...

Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.  The following error displays:  "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD5 checksum of the ...

Symptom Setup assistant appears to “Crash” or close upon being launched after install. Resolution Setup Assistant requires a connection to the database to start.  Check the application.config file in C:\ProgramData\Lnl folder to make sure there...

Symptom If you modify the SetupAssistantConfig.txt file to install a subset of the default OnGuard 8.1 features as described in the "Unattended Installation of OnGuard" chapter of the Advanced Installation Guide , the installation fails. Reso...

Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolution 1. N...

Symptom PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant Resolution Microsoft's enhanced DCOM security restricting global anonymous policies changed recently.   1. Brow...

Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and uncheck the "tempora...

How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Symptom There are times where an uninstall/reinstall of the software may b...