05/31/2024Steve Goldstein
Symptom Setup Assistant fails at the LS Message Broker Service step when upgraded from 8.0.458.734 to 8.1.639.195 for systems that use an Oracle database. The error message says: Cannot connect to server [server name] on port 5657. Make sure th...
04/24/2024Steve Goldstein
Symptom When attempting to import cardholders in System Administration > Cardholders form and clicking Import , you get the error Failed to create LnlSourceIDScan.IDScanPersonDataSource: Error code 0x800401F3 . Resolution Perform the follow...
08/21/2023Matthew Therolf
Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing. The following error displays: "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD5 checksum of the IS...
08/01/2022Steve Goldstein
Symptom If you modify the SetupAssistantConfig.txt file to install a subset of the default OnGuard 8.1 features as described in the "Unattended Installation of OnGuard" chapter of the Advanced Installation Guide , the installation fails. Resolu...
07/21/2022Content Creator
Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolution 1. N...
06/09/2022April Daniels
Symptom PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant Resolution Microsoft's enhanced DCOM security restricting global anonymous policies changed recently. 1. Browse...
03/23/2022Steve Goldstein
Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and uncheck the "temporary...
03/03/2022April Daniels
How to perform a clean uninstall of OnGuard
Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR.
Symptom
There are times where an uninstall/reinstall of the software may be ...
02/16/2022April Daniels
Symptom Certain configurations need to be changed when upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a new server Resolution Contact SIG for a new license file that supports...
02/10/2022April Daniels
Product Name Required installations and configurations before performing the OnGuard installation. General Information The following must be installed and configured before installing OnGuard: When installing OnGuard servers or clients, the us...