Install / Upgrade

Error Mounting Installation Media (ISO)

08/21/2023Matthew Therolf
Symptom The OnGuard installation media, such as an ISO file, fails to mount or files seem to be missing.  The following error displays:  "Sorry, there was a problem mounting the file." Resolution In Windows, verify the MD...

Silent Installation of OnGuard 8.1 Fails When Installing Subset of Default Features

08/01/2022Steve Goldstein
Symptom If you modify the SetupAssistantConfig.txt file to install a subset of the default OnGuard 8.1 features as described in the "Unattended Installation of OnGuard" chapter of the Advanced Installation Guide , the installation fail...

Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged following an upgrade to OnGuard 8.1

07/21/2022Content Creator
Symptom Setup Assistant or Database Setup does not complete in OnGuard 8.1. LnlLogVerbose shows the error: Could not load type 'Lnl.Security.Unmanaged.Cryptography.CryptoAlgorithmIdManaged' from assembly 'Lnl.Security.Unmanaged Resolu...

PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant

06/09/2022April Daniels
Symptom PC may stop unexpectedly and show an error on a blue screen after the Security Utility applies settings in Setup Assistant Resolution Microsoft's enhanced DCOM security restricting global anonymous policies changed recently.   ...

During installation, message "Storage Sense must be turned off while installing this software" appears

04/07/2022Content Creator
Symptom Below pop up is displayed from the installer if the Storage Sense feature is enabled: "Storage Sense must be turned off while installing this software. Turn the feature off from Settings > Storage > Storage Sense and retry the i...

OnGuard installer detects the Windows Storage Sense feature

03/23/2022Steve Goldstein
Symptom When installing or upgrading OnGuard 8.1 and earlier, you see the following error message: Before installing OnGuard, in Windows go to Settings > System > Storage > Storage Sense and turn off the "Storage Sense" and unc...

How to perform a clean uninstall of OnGuard

03/03/2022April Daniels
How to perform a clean uninstall of OnGuard Note: Read Additional Information below if you are using OnGuard 7.4.457.69 (Update 2) or later and LNVR. Symptom There are times where an uninstall/reinstall of the software ma...

Moving to a new server when Upgrading from OnGuard 6.6 through 7.4 to OnGuard 7.6 - 8.0

02/16/2022April Daniels
Symptom Certain configurations need to be changed when  upgrading to OnGuard 7.6 or later, then restoring an older OnGuard 7.4 or earlier database on the upgraded system on a  new server Resolution Contact SIG for a new license file tha...

Required installations and configurations before performing the OnGuard installation.

02/10/2022April Daniels
Product Name Required installations and configurations before performing the OnGuard installation.  General Information The following must be installed and configured before installing OnGuard: When installing OnGuard servers or clients, t...

After configuring Database Archiving, errors generate from Setup Assistant and Database Setup

02/07/2022April Daniels
Symptom  When running Setup Assistant or Database Setup after configuring database archiving in System Administration, various errors are generated preventing the creation of the database tables. This is due to the  application.config fi...