License Server

License Administration defaults to http in OnGuard 8.0 and later with invalid credentials Symptom License Administration defaults to an http URL in OnGuard 8.0 and later. Customer is not able to log into License Administration and perform a lice...

Symptom  License server becomes unresponsive after running for some time.  Resolution A handle leak in the service will eventually consume all memory in the system until the system becomes unresponsive. To correct the issue:  St...

Symptom When attempting to start the LS License Server Service, the following message appears: "Either the lock has been tampered with or it does not have permission to be created". Resolution Change UAC to Never Notify...

Symptom The following error appears when trying to launch License Administration:   .NET System.Runtime.Remoting.RemotingException: Tcp channel protocol violation: expecting preamble. at System.Runtime.Remoting.Channels.Tcp.TcpSocketHand...

Symptom Virus scanners identify a FLEXnet license as a virus, and deactivate it.   Resolution In the virus scanner options, add the C:\Program Files x86\OnGuard\LicenseServerConfig folder and C:\ProgramData\FLEXnet folder t...

Symptom Cannot connect to the License Server from the client. Confirmed correct License Server name or IP address. Port 8189 is open. Resolution Perform the following steps: Log into License Administration. Click [View Log]. Check i...

Symptom When attempting to use a licensable feature in OnGuard, the following error may appear in System Administration. "The following feature is currently unavailable -- the maximum number of concurrent users for this feature has been re...