License Server

License server becomes unresponsive after running some time

02/04/2022April Daniels
Symptom  License server becomes unresponsive after running for some time.  Resolution A handle leak in the service will eventually consume all memory in the system until the system becomes unresponsive. To correct the issue:  St...

Error when starting the License Server Service

10/27/2013April Daniels
Symptom When attempting to start the LS License Server Service, the following message appears: "Either the lock has been tampered with or it does not have permission to be created". Resolution Change UAC to Never Notify...

A .NET error appears in browser window when launching License Administration

10/26/2013April Daniels
Symptom The following error appears when trying to launch License Administration:   .NET System.Runtime.Remoting.RemotingException: Tcp channel protocol violation: expecting preamble. at System.Runtime.Remoting.Channels.Tcp.TcpSocketHand...

Virus Scanner deactivates FLEXnet License

05/02/2012April Daniels
Symptom Virus scanners identify a FLEXnet license as a virus, and deactivate it.   Resolution In the virus scanner options, add the C:\Program Files x86\OnGuard\LicenseServerConfig folder and C:\ProgramData\FLEXnet folder t...

Cannot connect to license server from the client

04/18/2012April Daniels
Symptom Cannot connect to the License Server from the client. Confirmed correct License Server name or IP address. Port 8189 is open. Resolution Perform the following steps: Log into License Administration. Click [View Log]. Check i...

Error in System Administration: ''The following feature is currently unavailable -- the maximum number of concurrent users for this feature has been reached''

10/22/2008April Daniels
Symptom When attempting to use a licensable feature in OnGuard, the following error may appear in System Administration. "The following feature is currently unavailable -- the maximum number of concurrent users for this feature has been re...