Thick Client Applications

Symptom Example error message from the log files: (Thu Oct 10 2024 12:25:05 (-0800):279) Threadid:[16620] gosEmailAgent::Send: CreateConnection failed, closing the active session. (Thu Oct 10 2024 12:30:38 (-0800):472) Threadid:[14996] gosEma...

Symptom Error: "Unable to open source"  A bad filter causes this and will give a generic error of "bad source connection". It has nothing to do with the Data Definitions or any kind of oddly programmed ODBC connections. Resolution Identify the...

How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards. Procedure Steps  To insert the Extended_ID field into OnGuard:), select the Cardholder form, then navigate to the Badge tab. Log into Forms Designer. Confirm yo...

Symptom The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations. For example: Resolution Perform the following procedure: Log into the workstation as an Administrator. Copy this DigiC...

How can I determine the current compatibility for OnGuard versions, components, and firmware? Procedure Steps   The OnGuard Compatibility Guide lists currently supported OnGuard versions, components, and firmware.  ...

Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Support Ends 8.3.670.139 Apri...

Symptom OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download. Resolution Ensure that OSDP biometrics is enabled for the access panel and in System Options. If this is enable...

Symptom   Using Selective Cardholder download on certain systems can slow down the panel download to more than 20 minutes. Resolution   The systems with this symptom usually have a large number of cardholders, with many access ...

Symptom     ScanShell 1000-B devices produced with serial numbers beginning with 7 or higher contain a newer version of device firmware that requires different SDK and drivers than is included on the Supplemental Materials media, version 23 o...

Symptom BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.   Resolution Log in to https://api.credentialserver.com using the VAR account.  Navigate to Manage...