Thick Client Applications

The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations

10/08/2021Steve Goldstein
Symptom The OnGuard LenelS2 logo is missing from the logon dialogs for OnGuard applications on client workstations. For example: Resolution Perform the following procedure: Log into the workstation as an Administrator. Copy this DigiCer...

How to determine the compatibility for OnGuard versions, components, and firmware

04/02/2019April Daniels
How can I determine the current compatibility for OnGuard versions, components, and firmware?   Procedure Steps     Compatibility charts list currently supported OnGuard versions, components, and firmware. They are currently av...

What versions of OnGuard are currently supported by Lenel?

03/12/2019April Daniels
Question What versions of OnGuard are currently supported by LenelS2? Answer LenelS2 supports the following OnGuard versions: Released Version Release Date Commercial Name Standard Support Ends 8.1.639 May 2022 OnGu...

OSDP Biometric templates not showing up on the access control panel

05/11/2018April Daniels
Symptom     OSDP Biometric templates do not show on the access control panel, or the templates only show after a panel download.     Resolution     Ensure that OSDP biometrics is enabled for the access panel ...

DataConduIT integrations are failing to finish

05/11/2018April Daniels
Symptom     DataConduIT integrations fail to finish. Error in log looks similar to:       Error  - XML parse error: error code = 0xc00ce002; source = line 1, char 2304; error description = Reference to undefined ...

Using Selective Cardholder download on certain systems can slow down the panel download to over 20 minutes

05/04/2018April Daniels
Symptom   Using Selective Cardholder download on certain systems can slow down the panel download to more than 20 minutes. Resolution   The systems with this symptom usually have a large number of cardholders, with many...

ScanShell 1000-B hangs System Administration during ID import and then crashes

03/23/2018April Daniels
Symptom     ScanShell 1000-B devices produced with serial numbers beginning with 7 or higher contain a newer version of device firmware that requires different SDK and drivers than is included on the Supplemental Materials media, vers...

BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned but do not appear in the mobile application

02/16/2018April Daniels
Symptom BlueDiamond readers appear in the DirectKey Toolkit and have been provisioned, but do not show up in the mobile application.   Resolution Log in to https://api.credentialserver.com using the VAR account.  Navigate to...

Encoded iCLASS cards work on ILS Locks but generate Invalid Card Format events on HID iCLASS readers

02/09/2018April Daniels
Symptom Encoded 2K/2, 16K/2, or 16K/16 cards for Lenel ILS locks generate invalid card formats on HID iCLASS SE readers and generate a long hex string in the SCPDebug.txt file like the following:  22758 Jan 24 14:39:19 SCP-21:674 ACCE...

Creating a Monitoring Zone with Child Devices

02/09/2018April Daniels
Creating a Monitoring Zone with Child Devices Procedure Steps From System Administration, complete the following steps: From the Monitoring menu, select Monitor Zones . Select the Access Panel that is the Parent to the desired Child D...