Alarm Monitoring

Error loading maps when opening Alarm Monitoring on client workstation

02/07/2022April Daniels
Symptom  A particular user or users experience the “Error loading map!” error when opening Alarm Monitoring on a particular workstation/client. The error might cause Alarm Monitoring to shut down after a few seconds.    ...

Unable to load all alarms from the temporary file that was created on a previous exit of the application

08/03/2018April Daniels
Symptom   When launching Alarm Monitoring, you receive an error message stating:   Unable to load all alarms from temporary file that was created on previous exit of the application.   This temporary file is o...

Invalid card format seen in Alarm Monitoring with iCLASS reader and M Series hardware

02/16/2018April Daniels
Symptom An invalid card format is seen in Alarm Monitoring from an iCLASS keypad reader on an LNL-1380-8RP and LNL-3300-M5 panel. In the captured SCPDEBUG  file, each individual key press for PIN entry is seen as 4 bits: xx or 8 bits: xx...

Battery low alarm in Alarm Monitoring

10/27/2013April Daniels
Symptom The "Low Battery" status does not reset as expected after the on-board battery is replaced on an LNL-2210, -2220, or -3300. Resolution To reset the status, remove power from the board and then reapply power. The statu...

Repeating Audio Notification stops playing when logging out and into Alarm Monitoring

10/26/2013April Daniels
Symptom If an audio notification that is set to repeat is playing, and you log out of Alarm Monitoring while the notification is playing, the notification stops when you log back into Alarm Monitoring. Resolution This is working a...

Cannot send email notification from Alarm Monitoring, error ''Failed send 1 of 1 messages to Global Output server''

05/03/2012April Daniels
Symptom Cannot sent email notification from Alarm Monitoring, with the following error shown in Alarm Monitoring: Failed send 1 of 1 messages to Global Output server, RPC server is unavailable.   Resolution Verify GOS server...

Tracing Alarm Monitoring Login times

05/03/2012April Daniels
Tracing Alarm Monitoring Login times Procedure Steps Add to following to the ACS.INI file:   [Monitoring] TraceStartup=1   You will then find a log in the OnGuard Logs folder. Applies To OnGuard (All versions) ...

How to change your view of a trace in Alarm Monitoring?

05/02/2012April Daniels
How do you change your view of a trace in Alarm Monitoring?   Procedure Steps Right-click on the device you want to trace and select Trace . Click [OK] in the pop-up window. Select Configure > Columns . Move fields over to th...

Why does the ISC firmware appear as 'Not Current' in Alarm Monitoring?

05/02/2012April Daniels
Question Why does the ISC firmware appear as Not Current in Alarm Monitoring?   Answer The current versions of firmware for each version of OnGuard are listed in the LnlFwVersions.ini file. For example: [Lenel] LNL-500=...

Why is the Remote Monitor screen blank every time it is opened?

02/16/2012April Daniels
Question Why is the Remote Monitor screen blank every time it is opened? Answer Upon exit, the Remote Monitoring Application loses video cell information. When the Remote Monitor Application comes back online, it must be synchronized usin...

Alarm Filter menu item grayed out in Alarm Monitoring

09/22/2011April Daniels
Symptom The Alarm Filter menu item on the Configure  menu is grayed out in Alarm Monitoring. Resolution The Alarm Filter menu item is available when the Main Alarm Monitor window is active. You must click on the Main Alarm Moni...

How to change the date and time format for events in Alarm Monitoring

09/09/2011April Daniels
How to change the date and time format for events in Alarm Monitoring Procedure Steps The Windows date and time configuration also controls the view in Alarm Monitoring. For example, if you want a 24-hour format, then you must configure...

Failures to download to ILS wireless locks due to lock operations priorities

07/08/2010April Daniels
Symptom A download to an ILS wireless lock may fail. The failure may occur via wireless connection or PDA connection. In Alarm Monitoring, the event "Failure to send command" may appear. Resolution In order to provide reliable ope...

How to resolve ''Event Polling Stopped'' errors in Alarm Monitoring

03/01/2010April Daniels
Symptom Getting Database Polling Errors in Alarm Monitoring Resolution The first thing you need to check is if there is sufficient free disc space where the database is installed.  •If there is insufficient space, and the disk...

Error in Alarm Monitoring: ''Unable to send acknowledgment request to remote server...''

09/14/2009April Daniels
Symptom While attempting to acknowledge alarms in Alarm Monitoring, the following error may appear: Unable to send acknowledgment request to remote server . Clicking [OK] may not clear the error, or the error may continue to appear, whi...

Error opening Alarm Monitoring: ''No TCP/IP ports available for RPC server''

03/31/2009April Daniels
Symptom After starting Alarm Monitoring you may see one of the following error messages: "No TCP/IP ports available for RPC server." "Unable to load alarms from the temporary file!" After clicking [OK] on the error message,...

How can I see occupancy or badge reports in an area using anti-passback?

10/30/2008April Daniels
How can I see occupancy or badge reports in an area using anti-passback? Procedure Steps To view the report in Alarm Monitoring, right-click on the area and select Occupancy Report . This will display all of the cardholders that are in t...

What does an X indicate when displayed in the System Status Tree

10/29/2008April Daniels
Question What does an X indicate when displayed in the System Status Tree? Answer The X that can be seen in the System Status Tree in Alarm Monitoring could be black, red, or yellow. Black X A black X is displayed in the System Stat...

Why is there a green and white icon for the controller in Alarm Monitoring

10/20/2008April Daniels
Question Why is there a green and white icon for the controller in Alarm Monitoring? Answer Typically, in Alarm Monitoring, the icon for the controller is solid green. In this case, the icon is green and white, and this m...

How to enable the Select Monitor Zone dialog in Alarm Monitoring

10/03/2008April Daniels
How to enable the Select Monitor Zone dialog in Alarm Monitoring Procedure Steps By default, when more than one Monitor Zone is defined in System Administration, a drop-down is presented to the user upon logging in to select the Monitor Zone. B...