OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
How to Exclude or Include Blocked IP on Symantec?
How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if a...
Non-Production License descriptions
Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license : A software license is issued for purposes other than the system owners productions OnGuard integrated, access...
In a 7.2 Enterprise environment, running Replicator deletes tables from new Regional Server's AccessControl database.
Symptom After setting up a new AccessControl database for a regional server, and then running Database Setup and configuring Replication Administration, the first full download performed in Replicator deletes tables from the AccessControl datab...
Video Export from LNVR may fail in earlier versions of OnGuard when newer LNVR client SDK is installed side-by-side on the OnGuard client machine
Symptom Playback video is black
This issue only applies to OnGuard versions 6.6 or earlier.
Steps to reproduce problem:
Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...
Error when logging into Mobile Monitoring: No devices available in the Monitor Zone
Symptom Error:
"No devices available in the Monitor zone."
Displays when logging into Mobile Monitoring.
Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring.
Upgrade Mobile Monitoring to ver...
OnGuard Language Packs
Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even with all the r...
How to disable Language Packs in OnGuard
Disable Language Packs in OnGuard versions 6.6.415 and higher Procedure Steps Starting in 6.6.415 the OnGuard language packs come with the installation. Language packs are installed depending on the computer Regional/Language. At this time t...
Single Sign-on for Browser-based clients
Product Name OnGuard systems with browser-based clients General Information The OnGuard Installation Guide contains a section entitled "Configure Single Sign-on for Browser-based Clients". Before performing the steps in that section, you ...
Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)?
Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...
Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)?
Question Do Lenel ILS MIFARE Readers read MIFARE Card Serial Number (CSN)? Answer Lenel ILS MIFARE readers can read MIFARE CSN in addition to credentials encoded with the Lenel MIFARE Smart Card application. It should be noted that some ...
Unable to stream video through Mobile Monitoring application
Symptom When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera. Resolution At this time, configure Continuous Recording for the camera in System Administration. Mobi...
What is proper order to restart Mobile Monitoring Services?
Question What is proper order to restart Mobile Monitoring Services? Answer Stop the services in the following order: LS Mobile Monitoring Video Transcoder (on the LNVR) LS Linkage Service LS Application Service LS Mobile Monitoring ...
Unable to install 6.5.624 HF0.2 on RKP system
Symptom When installing Incremental Hot Fix 0.2 on a Bosch ReadykeyPRO system, the following message may appear: "There is no compatible installed version of the software for this Hot fix. This Hot fix is compatible only with version 6.5.62...
Bosch GV4 intrusion panels receiver periodic Communication Lost/Restored alarms
Symptom In ReadykeyPRO 6.5 Incremental Hot Fix 0.2, support was added for the Bosch 7412GV4 and 9412GV4 panels. These panels may experience temporary periodic communication issues that result in the panels going offline/online and reportin...
During the installation of Onguard 6.4.500 + HF2 on Windows 7 Dutch a message popup that the Group ''USERS'' is not existing.
Symptom During the installation of OnGuard 6.4.500 + HF2 on a Dutch Windows 7 workstation, a message appears that says the Group "USERS" does not exist. Resolution For Dutch, there is group called "GEBRUIKERS," which is the Dutch tran...
After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic List Builder items may appear garbled.
Symptom After an upgrade from OnGuard 2008 Plus (6.1.222) or earlier, Arabic characters in List Builder items may not appear as expected. This issue occurs on computers with Windows Regional Settings set for Arabic. Resolution To reso...
Language Pack Errors
Symptom After running the Database Translator, the following error messages appear when logging into Alarm Monitoring > System Administration : "Intended Operation Not Supported." "Found an inappropriate Argument" Resolution To ...
Global I /O’s do not work and the CommServerlogs.txt show “Panel not in Zone” event
Symptom Global I /O’s do not work and logs mention an “Panel not in Zone” event “PanelNotInZone” This is caused by a Monitoring zone of ID=0, and this is not supported. Resolution This is caused by a Monitoring zone of ID=0, and thi...
Reader LED on 2220 IDRC Reader 2 flashes red / green / red / green on idle
Symptom The Reader LED on an LNL-2220 IDRC Reader 2 flashes red/green on idle. This issue can occur after upgrading OnGuard and it is only seen on the Reader 2 port of the LNL-2220. Prior to this happening, the LED on the reader is solid r...
Communication Crashes with a C++ Runtime Error When Downloading Database to XPP
Symptom When downloading the database to the XPP (CT-30 locks), the Communication Server crashes. The following error message appears: Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files\OnGuard\Lnlcomsrvr.exe T...
Mobile Monitoring with SSL - ''error contacting the WAAM service''
Symptom When logging into Mobile Monitoring admin you will receive: Error Contacting the WAAM service. When logging directly to Web Area Access Manager through the browser it successfully loads using SSL. Resolution The following f...
Resolving an IIS install command failure for IIS-ASPNET during Installation
Symptom While installing OnGuard, the following error message may appear near the end of the Web Application Server installation: "The following IIS install commands failed: IIS-ASPNET". This error indicates that the installation cou...
Unable to Encode using a Datacard CP printer
Symptom An error occurs while using a supported Datacard CP printer to encode badges. Resolution In the acs.ini file, add the following line: CP Printer = ImageCardExpress Applies To OnGuard (All versions) Additional...
IDVM Host gives ''SOAP Response cannot be decoded. raw response''
Symptom When you attempt to login to IDVM Host, you get a "SOAP Response cannot be decoded. raw response" error after being prompted for your username / password 3 times. Resolution There are other possible causes of this issue as the ...
Mobile Monitoring Video Transcoder Service Fails to start
Symptom When configuring the Mobile Monitoring Video Transcoder, the service does not remain started. Resolution To determine the problem, look in the OnGuard directory.
Find the LSTranscoder.log. There are two reasons why the service ...
Error 1304 when trying to use Web Based Video Viewer for the first time
Symptom While trying to access the web-based Video Viewer web page for the first time, a user might encounter the error: "Error 1304, error writing to file".
The remain error message text indicates a permission issue. However, the real...
How to program an LNL-CK with firmware 1.63.0
Procedure Steps
Changes were made to the LNL-CK firmware that change the on-screen configuration for the keypad itself. You can access the configuration section by pressing the two outer keys during power up. In firmware 1....
Components from 6.4.500 OnGuard (i.e. Comm Server) will not work when installed side by side with LNVR 7.0
Symptom When installing Lenel NVR 7.0 firmware on the same box as OnGuard, the OnGuard version must be 6.5 or 6.6. Resolution To resolve this, install the latest TITAN (6.5.624 or later) build on the same box. Applies To LNVR ...
OnGuard splashs screens aren't displayed with OnGuard 6.5 on older systems (e.g. Server 2003).html
Symptom The VeriSign-issued signing certificate used to sign OnGuard was updated for the OnGuard 6.5 release. If an older systems (such as Windows Server 2003) has not been connected to the Internet to have the certificate trust updated, it mig...
Database Setup notifies you that it cannot perform the upgrade because the database is too old
Symptom If upgrading a database from versions of OnGuard earlier than 5.11.216, Database Setup notifies you that it cannot perform the upgrade because the database is too old.
Resolution
Go to www.partner.lenel.com and then cli...
Frontdesk error saving a visit: The email sender address isn't configured
Symptom When saving a visit on Frontdesk, the following error occurs: The email sender address isn't configured Resolution Define a sender under Global Output Devices SMTP Server Settings tab.
Applies To
OnGuard (All ver...
Error in SQL Server Management Studio when trying to attach a database: Cannot show requested dialog
Symptom Error in SQL Server Management Studio when trying to attach a database:
Cannot show requested dialog. Additional information: Parameter name: nColIndex Actual value was -1. (Microsoft.SqlServer.GridControl)
Resolution
...
Can I install SQL Server on a Domain Controller using the .bat file?
Question Can I install SQL Server on a Domain Controller using the .bat file?
Answer
No. The .bat file tries to use NT AUTHORITY\NETWORK SERVICE automatically. The .bat file does not have the proper permission on a Domain Controll...
On 64 bit OS trying to find ODBCAD32
Symptom Installed OnGuard on Windows 7 64-bit and went to create an ODBC connection to the server. No Lenel DSN exists. Opened the default folder of C:\Windows\syswow64\odbcad32 and under the System DSN tab there was no Lenel DSN.
...
Digion 24 Mifare encoder is failing 50% when importing serial number from Mifare cards
Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number fails when the badge does not move to the encoder in time, and there are no retry attempts.
Resolution
A new .dll will r...
Error enrolling Bioscrypt template with MV1200
Symptom Issue found on 6.4.500 Hot Fix 2.4:
While using an MV1200 (2G) enrollment reader, you receive the error:
Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...
Cannot import new badge layout into BadgeDesiger
Symptom Using Windows 2008 64-bit Server, cannot import new badge layout into BadgeDesigner. After selecting the badge layout file and clicking [OK], the following error shows: Error during import badge layout. File not found [Code=4e2e]
...
The UTC utility failed with error in lnllogerror.''Item has already been added. Key in dictionary: '0' Key being added: '0'''
Symptom UTC utility failed with the following error in lnllogerror :
The i tem has already been added. Key in dictionary: '0' Key being added: '0'" Time: 4/18/2011 4:21:23 PM Severity: Error Component: OG\UTCConversi...
Error message when running maintenance plan in SQL 2008
Symptom When you create and then execute a maintenance plan, you receive an error message similar to the following in the job history, and the plan will not run: SQL Server Scheduled Job 'CSQL.Subplan_1' - Status: Failed - Invoked on: 20xx-...
''The application has failed to start because its side-by-side configuration is incorrect.''
Symptom The following error shows when launching System Administration: The application has failed to start because its Previous KeywordsideNext Keyword-Previous KeywordbyNext Keyword-Previous KeywordsideNext Keyword configuration is incorrect...
Add-On for Commend GE 300/GE 800 did not install new intercom type
Symptom After running Add-On for Commend GE300/GE800 intercom, there are no new GE300/GE800 intercom types installed. Only GE200 intercom type is available for GE intercom.
Resolution
Customer has GE200/GE700 intercom already inst...
Db setup failed with error '' This Sql Transaction has completed; it is no longer usable.''
Symptom When updating from OnGuard 6.3.249 to 6.4.500 with SQL 2005 server, Database Setup fails with error: This Sql Transaction has completed; it is no longer usable. Resolution The Lenel user in SQL does not have 'serveradmin' rig...
What does a status of N/A mean next to the Microsoft Patch version on the website?
Question What does a status of N/A mean next to the Microsoft Patch version on the website?
Answer
N/A means it is not applicable to an OnGuard system, and therefore Lenel does not test it. We cannot say whether or not it is safe ...
Endpoint error installing Front Desk on client
Symptom No Endpoint Listening at http:// locahost , even though FQDN is defined in the deploy files. This error shows when installing Front Desk on a client workstation.
Also, serviceModelClient.config.deploy is defined correctly, bu...
LNL-2220/3300 stuck in power cycle loop
Symptom LNL-2220/3300 is stuck in power cycle loop.
Resolution
If you experience a LNL-2220 or LNL-3300 that appears stuck in a power cycle loop, you should verify the following: What is the LED pattern? What is the version of ...
Error 1327. Invalid Drive: when installing Crystal Reports 11.5
Symptom When installing Crystal Reports 11.5, you receive an error similar to Error 1327. Invalid Drive: Drive .
This error might occur if a registry key contains an incorrect value in a Data field. Resolution
Select Star...
Runtime Error when running report in web-based AAM
Symptom Runtime error when running a report in Web-based AAM.
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed r...
How do I apply the new Universal I/O Module Firmware to previous versions of OnGuard?
Question How do I apply the new Universal I/O Module Firmware to previous versions of OnGuard?
Answer In OnGuard 6.4.500 Hot Fix 2, the firmware file name for the Universal I/O boards has been changed to UTC_IO.bin . In previous ver...
LNL-2210 Power Fail Input error
Symptom LNL-2210 Power Fail Input error. The LNL-2210 shows Power Fail Input in Alarm Monitoring, but the LNL-2210 does not have a jumper for Power Fail Input. Resolution Install OnGuard version 6.4.500 TU1 or newer. If using Firmw...
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