Question
Answer
1) An existing ticket ID. Is this an ongoing issue? If it is, and a ticket is already open, please have the ticket ID available.2) Your system ID number. If you cannot physically locate the system ID, start License Administration from the client or server machine and note the flexnet ID number listed.
3) Valid support contract and certification. In order to receive technical support, you must have both a valid support contract for the customer site, and completed certification training and distance learning for the most recent version of OnGuard.
4) Your version of OnGuard. If you do not know your version, you can locate it by starting an OnGuard application and selecting Help > About.
5) Installed hot fix(es). If necessary, check the installed hot fixes.
6) Type of issue. Is your issue related to digital video? If so, specify type of issue to the Technical Support Call Coordinator.
