Browser-Based Applications

Symptom When troubleshooting an issue with License Administration, LenelS2 Console, or other web-based applications, it may be helpful to capture the data that was exchanged between the browser and the web server. This output is called an HTTP Arch...

Symptom  OnGuard Surveillance 1.0.169 and OnGuard Visitor 1.1.172 web applications are not included with OnGuard 7.5 Update 1.  Resolution  Either: Use the OnGuard 7.5 Update 1 Full installer ISO, or Install the above mentioned ...

Running OnGuard Web Apps From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard web apps from a server (referred to as “Server 2” in the following steps) other than the server already running OnGuar...

Running OnGuard Cardholder Self Service From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard Cardholder Self Service from a server (referred to as “Server 2” in the following steps) other than the...

When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI Symptom  Sinc...

Symptom  When logging in with Active Directory credentials from any web application that uses OpenAccess (for example, Policies, Cardholder Self Service, and so on), the authentication fails and shows error “request timeout” in the...

Symptom  LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support ...

Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone.  Resolution  Update the OnGuard Monitor module to version 1.2.187 or later.  Applies To ...

Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator ...

Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This err...