Browser-Based Applications

OnGuard Surveillance 1.0.169 and OnGuard Visitor 1.1.172 web applications are not included on the OnGuard 7.5 Update 1

02/07/2022April Daniels
Symptom  OnGuard Surveillance 1.0.169 and OnGuard Visitor 1.1.172 web applications are not included with OnGuard 7.5 Update 1.  Resolution  Either: Use the OnGuard 7.5 Update 1 Full installer ISO, or Install the above mentioned ...

Running OnGuard Web Apps From a Unique Server

02/07/2022April Daniels
Running OnGuard Web Apps From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard web apps from a server (referred to as “Server 2” in the following steps) other than the server already running OnGuar...

Running OnGuard Cardholder Self Service from a Unique Server

02/07/2022April Daniels
Running OnGuard Cardholder Self Service From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard Cardholder Self Service from a server (referred to as “Server 2” in the following steps) other than the...

When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI

02/07/2022April Daniels
When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI Symptom  Sinc...

When logging into a web application, authentication shows 'request timeout'

02/07/2022April Daniels
Symptom  When logging in with Active Directory credentials from any web application that uses OpenAccess (for example, Policies, Cardholder Self Service, and so on), the authentication fails and shows error “request timeout” in the...

LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module.

02/07/2022April Daniels
Symptom  LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support ...

In OnGuard Monitor, still receiving alarms from all devices, even if the device is not part of the same monitor zone

02/04/2022April Daniels
Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone.  Resolution  Update the OnGuard Monitor module to version 1.2.187 or later.  Applies To ...

Error in Adaptor message is displayed after installing OnGuard Reports and Dashboard

09/10/2021Content Creator
Symptom:  “Error in Adaptor” error is displayed after installing OnGuard Reports and Dashboard (SF-00459) Resolution:  Ensure you have SQL System Administrator (SA) Permissions Login as the SQL Administrator ...

Error while trying to check the basic ls reporting and dashboards license

09/09/2021Content Creator
Symptom Error while trying to check the basic LS Reporting and Dashboards license. Cause: When clicking on the Reports tile in the OnGuard console the following error is shown in the LenelReports.log. JReport exception when checking license fe...

Red X during configuration for Reports and Dashboards while using Setup Assistant

08/23/2021Content Creator
Symptom:  A red cross (Failure) is displayed in Setup Assistant during OnGuard installation for ‘OnGuard Reports and Dashboard Database’ and ‘OnGuard Reports and Dashboard’ steps Resolution:  This err...