Browser-Based Applications

Symptom A user wants to modify the password settings for their Users in the OnGuard system. Resolution The password settings can be modified on the password settings page within the LenelS2 Console application. Ensure that both the LS OpenAces...

Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree.  The cursor spins and the System Tree never loads.   Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Network  tab...

Symptom Generation of a web report may terminate before completion if the session timeout is exceeded. This might happen if web report generation takes longer than the OpenAccess session timeout value, and if the user does not perform any other act...

Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin . Edi...

Symptom When troubleshooting an issue with License Administration, LenelS2 Console, or other web-based applications, it may be helpful to capture the data that was exchanged between the browser and the web server. This output is called an HTTP Arch...

Symptom  OnGuard Surveillance 1.0.169 and OnGuard Visitor 1.1.172 web applications are not included with OnGuard 7.5 Update 1.  Resolution  Either: Use the OnGuard 7.5 Update 1 Full installer ISO, or Install the above mentioned web application...

Running OnGuard Web Apps From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard web apps from a server (referred to as “Server 2” in the following steps) other than the server already running OnGuard and OpenAc...

Running OnGuard Cardholder Self Service From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard Cardholder Self Service from a server (referred to as “Server 2” in the following steps) other than the server alre...

When logging in with Active Directory credentials from any web application (Policies, Cardholder Self Service, etc.) which uses OpenAccess, the authentication fails and shows the error “request timeout” in web app UI Symptom  Since the OpenAccess ...

Symptom  When logging in with Active Directory credentials from any web application that uses OpenAccess (for example, Policies, Cardholder Self Service, and so on), the authentication fails and shows error “request timeout” in the web application ...