Browser-Based Applications

Symptom A user wants to modify the password settings for their Users in the OnGuard system. Resolution The password settings can be modified on the password settings page within the LenelS2 Console application. Ensure that both the LS OpenAc...

Symptom After logging into the LenelS2 Console application, select Monitor then Hardware Tree.  The cursor spins and the System Tree never loads.   Resolution Launch developer tools in the browser (F12 on the keyboard). Select the Network  t...

Symptom Generation of a web report may terminate before completion if the session timeout is exceeded. This might happen if web report generation takes longer than the OpenAccess session timeout value, and if the user does not perform any other a...

Procedure Steps In some cases, you might need to increase the Java maximum heap size from the default 1 GB maximum value to satisfy the system’s needs. Locate the NTService.ini configuration file in C:\Program Files\JReport\Server\bin . E...

Symptom When troubleshooting an issue with License Administration, LenelS2 Console, or other web-based applications, it may be helpful to capture the data that was exchanged between the browser and the web server. This output is called an HTTP Ar...

Running OnGuard Web Apps From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard web apps from a server (referred to as “Server 2” in the following steps) other than the server already running OnGuard and Open...

Running OnGuard Cardholder Self Service From a Unique Server Procedure Steps Perform the following steps if you want to run OnGuard Cardholder Self Service from a server (referred to as “Server 2” in the following steps) other than the server al...

Symptom When logging in with Active Directory credentials from any web application that uses OpenAccess (for example, Policies, Cardholder Self Service, and so on), the authentication fails and shows error “request timeout” in the web application...

Symptom  LS Web Service crashes after you install the OnGuard Policies 1.1.84 web module. This happens due to a headers file discrepancy between NGINX 1.17.5 and the OnGuard Policies configuration files. The new NGINX version does not support ena...

Symptom In OnGuard Monitor, user receives alarms from all available devices even if there are no devices assigned to the chosen monitor zone.  Resolution  Update the OnGuard Monitor module to version 1.2.187 or later.  Applies To OnGuard Moni...