License / Dongle

How to correct issue with LicenseExpirationDebug.log growing

07/17/2018April Daniels
How to correct issue LicenseExpirationDebug.log growing on default installations of OnGuard 7.4. Procedure Steps Open Notepad as Administrator. In Notepad, open C:\Windows\ACS.ini . Find the [Service] section. Locate the entry LicenseExp...

License Server displays ''Page cannot be displayed'' when attempting to update an existing license file

03/23/2018April Daniels
Symptom License Server displays "Page cannot be displayed" when attempting to update an existing license file. Resolution Stop the License Server. Delete the .lic files in the \OnGuard\LicenseServerConfig\Licenses folder....

License Expiration Thread - Null value detected for the following variable

08/17/2017April Daniels
Symptom LenelError.log filling with a reoccurring error similar to: License Expiration Thread - Null value detected for the following variable:    The variable could be: CSS, VSS, OnGuard License, or Credentials. Resolution ...

License Server Memory Issue

08/08/2017April Daniels
Symptom If the license server becomes unresponsive, no longer servicing requests, and the log inside of License Admin shows:   Exception in thread "Thread-201078" java.lang.OutOfMemoryError: Java heap space Resolution ...

Which features are lost if I disable Intrusion Command and Control (SWG-1620)?

03/31/2014April Daniels
Question Which features are lost if I disable Intrusion Command and Control (SWG-1620)? Answer If the Intrusion Command and Control (SWG-1620) feature is disabled, the following functions are lost for all Intrusion panels in OnGuard Alarm...

LS License server is crashing with error ''Application connection with the license server is invalid. Most likely the license server was stopped and then restarted.''

10/26/2013April Daniels
Symptom The LS License server presents the following message before crashing: "Application connection with the license server is invalid. Most likely the license server was stopped and then restarted."   The Event Viewer show...

License Authenticity

10/26/2013April Daniels
Symptom The following error may occur when attempting to activate a license:   "The authenticity of the license was unable to be verified. Please have your administrator make sure that the license for this application has not been t...

When replacing a license file, ''Page could not be displayed'' error appears

10/26/2013April Daniels
Symptom   When replacing a license file, the following error appears:   "Page could not be displayed"     Resolution   To resolve this issue:   Obtain a new license file. Delete the o...

Error in FlexNet: No data records were found

05/04/2012April Daniels
Symptom Error in FlexNet: No data records were found. Resolution This error is caused by having the wrong Activation code.   Recheck the code with the customer and re-try.   Applies To OnGuard 2008 (6.0.148)  ...

Error on page when trying to activate FlexNet using IE8

05/03/2012April Daniels
Symptom When you select Activate for the FlexNet license, if using Internet Explorer 8, an error is shown on the page. The error details say Cannot open an anonymous level security token in IE 8 .   Resolution Change your dcom...