License / Dongle

Symptom System ID does not display when searching for it.   Resolution The  Company setting for the VAR is not properly associated with the System ID.  The VAR will need to contact training using  learning.lenels2@carr...

How to correct issue LicenseExpirationDebug.log growing on default installations of OnGuard 7.4. Procedure Steps Open Notepad as Administrator. In Notepad, open C:\Windows\ACS.ini . Find the [Service] section. Locate the entry LicenseExp...

Symptom License Server displays "Page cannot be displayed" when attempting to update an existing license file. Resolution Stop the License Server. Delete the .lic files in the \OnGuard\LicenseServerConfig\Licenses folder....

Symptom LenelError.log filling with a reoccurring error similar to: License Expiration Thread - Null value detected for the following variable:    The variable could be: CSS, VSS, OnGuard License, or Credentials. Resolution ...

Symptom If the license server becomes unresponsive, no longer servicing requests, and the log inside of License Admin shows:   Exception in thread "Thread-201078" java.lang.OutOfMemoryError: Java heap space Resolution ...

Question Which features are lost if I disable Intrusion Command and Control (SWG-1620)? Answer If the Intrusion Command and Control (SWG-1620) feature is disabled, the following functions are lost for all Intrusion panels in OnGuard Alarm...

Symptom The LS License server presents the following message before crashing: "Application connection with the license server is invalid. Most likely the license server was stopped and then restarted."   The Event Viewer show...

Symptom The following error may occur when attempting to activate a license:   "The authenticity of the license was unable to be verified. Please have your administrator make sure that the license for this application has not been t...

Symptom   When replacing a license file, the following error appears:   "Page could not be displayed"     Resolution   To resolve this issue:   Obtain a new license file. Delete the o...

Symptom Error in FlexNet: No data records were found. Resolution This error is caused by having the wrong Activation code.   Recheck the code with the customer and re-try.   Applies To OnGuard 2008 (6.0.148)  ...