Error in Import Utility in OnGuard 2010 (6.4.500): ''Error opening XChange database''

Symptom

When attempting to use the Import Utility in OnGuard 2010 (6.4.500), you might encounter the following error message:

"Error opening XChange database

Error [3051, The Microsoft Jet database engine cannot open the file 'C:\Program Files\OnGuard\Datax\DATAX.MDB'.  It is already opened exclusively by another user, or you need permission to view its data.

Internal Error#10996002]"

Resolution

This issue is caused by the following file being installed with read-only permissions:

%ProgramFiles%\OnGuard\DataX\DATAX.MDB

To correct this issue, remove the read-only attribute from the file.

Also, if you Operating Systems has User Account Control (UAC), please disable it.
 

Applies To

OnGuard 2010 (6.4.500)

Additional Information

Note: This issue has been resolved in OnGuard 2010 Technology Update and later versions.