12/22/2022Matthew Therolf
Symptom Unable to connect to FIPS 201 and getting the error "The client and server cannot communicate because they do not pose a common algorithm." Resolution The newest PACS service uses TLS encryption now, with the following prerequisites: ...
02/04/2022April Daniels
Symptom Linkage issue when using Advisor Advance DGP output . When using a DGP output , the activation status to build a global I/O that changes the reader mode (for example, to Unlocked) provides good output , but the link...
07/09/2018April Daniels
This article describes settings that have been successfully used within OnGuard and Entrust IntelliTrust in order to use IntelliTrust as a third-party provider for OnGuard via the OpenID Connect protocol. Note: Third-party settings may be d...
02/26/2017April Daniels
How to Troubleshoot OAAP add-on installs. Procedure Steps Place the .msi file for the add-on on the machine you will be installing it on Open cmd by right clicking and selecting Run As Administrator. Navigate to the location of the .msi file ...
07/24/2014April Daniels
How to obtain technical support for OAAP Video Management System integrations with OnGuard. Procedure Steps If you have purchased an OAAP integrated Video Solution and are looking for technical support, follow the steps below to obtain assis...
03/31/2014April Daniels
Procedure Steps While the Knowledge Base is a great tool for finding solutions and processes not found anywhere else, it is important to know where this information can be found as in many cases this information is spread over different formats....
10/26/2010April Daniels
Question If my computer does not have a serial port, can I still connect a Guardall control panel via the serial connection or the PX serial module? Answer Yes, this is possible by using a USB-to-serial converter. Lenel has tested the Pro...