Wireless Locks

DSR will not come online after Installing the 7.6 Accessory Add-On for Assa Abloy

09/30/2020Content Creator
Procedure Name DSR will not come online after Installing the 7.6 Accessory Add-On for Assa Abloy Procedure Steps 1.    Confirm that the Assa Abloy add-on is installed ONLY on the comm server that the DSR is pointing to. 2.  &...

Schlage locks and double card unlock/toggle

09/30/2020Content Creator
Procedure Name Schlage locks and double card unlock/toggle Procedure Steps When swiping double card badge on Schlage Locks, the lock state is toggling between the Unlocked and Secure state, even without selecting Double Card unlock/toggle setting...

Napco Trilogy Networx Wireless Lock Gateway will not come online

05/04/2018April Daniels
Symptom     Napco Trilogy Networx Wireless Lock Gateway will not come online. When running the Lantronix Device Installer, the firmware shows 6.9.0.4 (or a similar firmware). When running the Napco Manager, the firmware shows 5.43. &n...

Schlage Locks Programmed into Engage Gateway Not Coming Online

10/12/2017April Daniels
Symptom Schlage wireless locks configured in OnGuard are showing a yellow "X" in Alarm Monitoring. Resolution Verify the Schlage Engage Gateway is powered on. Verify the addressing and reader number in OnGuard matches wha...

Driver error when downloading panel to XPP for Onity Offline Locks

03/31/2014April Daniels
Symptom When attempting to download to the XPP portable programmer for Onity Offline Locks, you receive a "Driver Error in Panel Download" alarm Resolution Erase the memory on the XPP to resolve this issue. 1. Hold down the Exi...

Driver error when downloading panel to XPP for Onity Offline Locks

03/31/2014April Daniels
 Symptom When attempting to download to the XPP portable programmer for Onity Offline Locks, you receive a "Driver Error in Panel Download" alarm Resolution Erase the memory on the XPP to resolve this issue. 1. Hold down the ...

How To Clear the Memory on the XPP Portable Programmer

01/21/2014April Daniels
How To Clear the Memory on the XPP Portable Programmer Procedure Steps You might need to clear the memory on the XPP Portable Programmer in order to download Onity Integra offline lock data to the device properly. Turn on the XPP Port...

How To Clear the Memory on the XPP Portable Programmer

01/21/2014April Daniels
How To Clear the Memory on the XPP Portable Programmer Procedure Steps You might need to clear the memory on the XPP Portable Programmer in order to download Onity Integra offline lock data to the device properly. Turn on the XPP Port...

What documentation will help me install and configure my Lenel ILS system?

08/12/2010April Daniels
Question What documentation will help me install and configure my Lenel ILS system? Answer Before any attempt to install or configure a Lenel ILS system, refer to the following documentation. These documents are also articles in the Lenel Kn...

Damage to ILS wireless lock ribbon cable causes rapid battery drainage

07/08/2010April Daniels
Symptom An ILS wireless lock is exhibiting rapid battery drainage, and/or the lock is failing to properly read cards. Resolution These symptoms have been reported when the ribbon cable has been damaged. The insulation may have been scraped o...