Wireless Locks

Symptom When using Aperio IN100 locks with the AH30 hub, an unexpected REX event is received in OnGuard when a cardholder enters the secured side of the door by pushing the exterior handle. Resolution Replace the AH30 hub with an AH40 hub. App...

Symptom DSR will not come online after Installing the 7.6 Accessory Add-On for Assa Abloy Procedure Steps 1.    Confirm that the Assa Abloy add-on is installed ONLY on the comm server that the DSR is pointing to. 2.    It is recommended to insta...

Procedure Name Schlage locks and double card unlock/toggle Procedure Steps When swiping double card badge on Schlage Locks, the lock state is toggling between the Unlocked and Secure state, even without selecting Double Card unlock/toggle setti...

Symptom     Napco Trilogy Networx Wireless Lock Gateway will not come online. When running the Lantronix Device Installer, the firmware shows 6.9.0.4 (or a similar firmware). When running the Napco Manager, the firmware shows 5.43.     Reso...

Symptom Schlage wireless locks configured in OnGuard are showing a yellow "X" in Alarm Monitoring. Resolution Verify the Schlage Engage Gateway is powered on. Verify the addressing and reader number in OnGuard matches what was pr...

Symptom When attempting to download to the XPP portable programmer for Onity Offline Locks, you receive a "Driver Error in Panel Download" alarm Resolution Erase the memory on the XPP to resolve this issue. 1. Hold down the Exit button...

How To Clear the Memory on the XPP Portable Programmer Procedure Steps You might need to clear the memory on the XPP Portable Programmer in order to download Onity Integra offline lock data to the device properly. Turn on the XPP Portabl...

Question What documentation will help me install and configure my Lenel ILS system? Answer Before any attempt to install or configure a Lenel ILS system, refer to the following documentation. These documents are also articles in the Lenel ...

Symptom An ILS wireless lock is exhibiting rapid battery drainage, and/or the lock is failing to properly read cards. Resolution These symptoms have been reported when the ribbon cable has been damaged. The insulation may have been scraped...

Symptom ILS wireless locks are unable to join a properly configured and online Wireless Access Point (WAP). ILS wireless locks, that have previously correctly joined a WAP, are experiencing periodic communication failures, or online/offline c...