Readers / Biometrics

Symptom There may be certain rare instances where readers may exhibit issues reporting data over D0 on a LNL-1300-S3 (B variant). This is due to lower than normal voltages seen across D0/GND. Resolution While the majority of reader ma...

Symptom Following a power event where the ISC and/or RIM are power cycled, OSDP-wired Veridt readers shipped before 2022 do not come online. Resolution Veridt OSDP-wired readers did not have a hard-coded OSDP ID or baud rate value, so they would ...

Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compatib...

Product Multi-Dropped Devices The PIM and ENGAGE Gateway must be configured with a unique RS-485 communication address within each downstream port. The “low door” and “high door” range for the PIM allocates the number of readers that will com...

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How to enable a PIV or CAC enrollment reader. Procedure Steps In System Administration, select Administration > Workstations . Click [Add] at the bottom and add your workstation. Click [Browse] next to Name and select your computer. Leave all...

Symptom When using government CAC credentials with OSDP reader ports, an invalid card format error is received for valid credential reads.  Resolution Add the following option to the ACS.INI file to work with a magnetic format over OSDP reader:[C...

Procedure Name HID Reader Manager – SIGNO OSDP Setup Procedure Steps Purpose: The HID SIGNO readers no longer use configuration cards to Set / Change configuration options.  You must use HID Reader Manager to make changes. This KB will specific...