Readers / Biometrics

Symptom There may be certain rare instances where readers may exhibit issues reporting data over D0 on a LNL-1300-S3 (B variant). This is due to lower than normal voltages seen across D0/GND. Resolution While the majority of reader ma...

Symptom Following a power event where the ISC and/or RIM are power cycled, OSDP-wired Veridt readers shipped before 2022 do not come online. Resolution Veridt OSDP-wired readers did not have a hard-coded OSDP ID or baud rate value, so they would ...

Symptom When configuring the LNL-CK reader, the user is not prompted with the option to configure address, baud rate, etc.  The reader may power up, prompt to click the two keys to start configuration, and then display a message similar to  “000100...

Knowledgebase Title: HID/Mercury Reader Manager Aux Module for X-Series Controllers Purpose: This article covers the loading of an Aux Module on Lenel X-Series Controllers, that allows HID OSDP-based readers to toggle reader credential compatib...

Product Multi-Dropped Devices The PIM and ENGAGE Gateway must be configured with a unique RS-485 communication address within each downstream port. The “low door” and “high door” range for the PIM allocates the number of readers that will com...

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How to enable a PIV or CAC enrollment reader. Procedure Steps In System Administration, select Administration > Workstations . Click [Add] at the bottom and add your workstation. Click [Browse] next to Name and select your computer. Leave all...