OnGuard 7.5 and older

Symptom DataConduIT will not let you retrieve cardholders after performing a migration from FCWNX. The issue is that the migration script alters the DDFLD table as part of the migration, and sets the wrong value for FLDTYPE (Field Type) for the PER...

How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all ...

How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all...

Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license :  A software license is issued for purposes other than the system owners productions OnGuard integrated, access...

Symptom After setting up a new AccessControl database for a regional server, and then running Database Setup and configuring Replication Administration, the first full download performed in Replicator deletes tables from the AccessControl datab...

Product Name OnGuard 7.3 General Information   OnGuard 7.3 Prerequisites in Windows Server 2012 R2 64-bit   The base version of Windows Server 2012 R2 64-bit is not ready for OnGuard 7.3 installation.   This article describes the ...

Symptom Playback video is black This issue only applies to OnGuard versions 6.6 or earlier. Steps to reproduce problem: Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...

Symptom Error: "No devices available in the Monitor zone." Displays when logging into Mobile Monitoring.   Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring. Upgrade Mobile Monitoring to ver...

Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all the re...