Network / Operating System

Troubleshooting ODBC errors and Login Driver location error when launching applications

02/16/2022April Daniels
Symptom The normal error shown is “Please select the Login Driver location” when logging into System Administration. If you are configuring ODBC, then other errors are shown depending on what is misconfigured. Resolution On the s...

Configuring Server 2012 for IIS and IDVM

02/09/2022April Daniels
Procedure Configuring Server 2012 for IIS and IDVM  Make sure that the Pre-Requisites are installed before starting the configurations in Programs and features How to Enable .Net Framework 3.5 on Microsoft Windows Server 2012 If t...

Access Denied when running the .js script to receive DataConduIT events

02/07/2022April Daniels
Symptom  The Administrator account of the Active Directory displays the error message “Access Denied” when running the .js script to receive DataConduIT events. This issue occurs only if the user Login name is empty for the account...

How to setup Windows Firewall logging for dropped packets

07/25/2018April Daniels
Enable logging with Windows Firewall to monitor dropped packets   Procedure Steps   NOTE: This is relevant if the customer is using Windows Firewall functions and features. Launch Windows Firewall with Advanced Security. ...

Configuring Server for Crash Dumps

09/19/2017April Daniels
Starting with Windows Server 2008 and Windows Vista with Service Pack 1 (SP1), Windows Error Reporting (WER) can be configured so that full user-mode dumps are collected and stored locally after a user-mode application crashes. Appli...

How to register a .dll or a .ocx file

02/17/2015April Daniels
How to register a .dll or .ocx file in Windows  Procedure Steps There are times when a technical support technician will request that you register a .dll for the purposes of troubleshooting.  Here are a couple example of how you c...

Disabling UAC

09/11/2014April Daniels
How to disable UAC Procedure Steps UAC is known to cause issues with FCWnx software. Perform the following procedure to disable UAC: Click on the Start menu. In the search box, type UAC and press Enter. A slider appears on the screen. ...

''OLE initialization failed: make sure that the OLE libraries are the correct version''

01/10/2014April Daniels
Symptom Launching an OnGuard application presents the following error: OLE initialization failed: make sure that the OLE libraries are the correct version Resolution Browse your Add/Remove Programs for any unknown software. S...

What network ports does the IrisAccess EAC software use?

07/21/2011April Daniels
Question What network ports does the IrisAccess EAC software use? Answer Refer to the following Iris ID Knowledge Base article for this information: https://irisid.force.com Applies To OnGuard (All versions)   Iris ID IrisAcc...

What TCP ports need to be open for HID Edge readers to communicate?

03/16/2010April Daniels
Question What TCP ports must be open for HID Edge readers to communicate? Answer When using HID Edge readers, the following TCP ports must be open on the computer running the Communication Server: 4050 - HID Edge reader listening port 40...