System Administration

Symptom Alarm Shunt Relay doesn’t stay active for higher values of door held open time Resolution There is no resolution. The reason is while the door held open time can be set to higher value (max 65,534 seconds), the maximum time for shunt re...

Authorization Warning when Logging into OnGuard Applications Symptom When logging into OnGuard, the user sees a warning similar to this:  Warning: This computer program is protected by copyright law and international treaties. Unauthorized rep...

Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in . If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between and the individual segments...

Symptom If the Windows Accessibility  or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardholders , the Ac...

Question How do I configure a door to change the access level when the pharmacist arrives? Answer ‘Custom First Card Unlock’ is similar to 'First Card Unlock' or 'Snow Day'. The difference is that ‘Custom First Card Unlock’ doesn't set the reader...

Symptom A cardholder photo does not display a thumbnail in LenelS2 Console Resolution In System Administration or the Cardholders module in LenelS2 Console, navigate to the photo and then select Edit . From the edit pane, crop the photo and th...

Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add the ...

Symptom  When attempting to archive, purge, or run a report, you might encounter the error:   The table events_restored does not exist in table  Resolution  Run the following query against your Access Control database:   alter view events_arc...

How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps  For a 200 Bit PIV or CAC Card:   Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format.    Select Wie...