System Administration

Error: The maximum card format ID allowed by access panels has been exceeded

08/21/2023Matthew Therolf
Symptom When adding a new card format to an individual segment, OnGuard checks for the next available spot in <All Segments>. If a spot is available, the new card is assigned to that spot. If the first eight spots are taken between <All Se...

OnGuard programs do not appear correctly, or missing Modify buttons

03/15/2023Matthew Therolf
Symptom If the Windows Accessibility  or Ease of Access settings for text size, apps, and other items are set to any value other than 100%, OnGuard components won’t display correctly (for example, in System Administration > Cardho...

Configuring Custom First Card “Unlock”

12/21/2022Matthew Therolf
Question How do I configure a door to change the access level when the pharmacist arrives? Answer ‘Custom First Card Unlock’ is similar to 'First Card Unlock' or 'Snow Day'. The difference is that ‘Custom First C...

Cardholder thumbnail photo display in LenelS2 Console

12/08/2022Matthew Therolf
Symptom A cardholder photo does not display a thumbnail in LenelS2 Console Resolution In System Administration or the Cardholders module in LenelS2 Console, navigate to the photo and then select Edit . From the edit pane, crop the photo and th...

Custom Open Line Active on Door Contact & Rex Inputs

02/11/2022April Daniels
Symptom If a custom Open Line Event alarm is required from a door contact or REX input, the default Alarm Definitions device list will not display the individual reader inputs. Resolution To enable the reader inputs in the device list: Add...

The table events_restored does not exist in table

02/10/2022April Daniels
Symptom  When attempting to archive, purge, or run a report, you might encounter the error:   The table events_restored does not exist in table  Resolution  Run the following query against your Access Control database: &nbs...


02/10/2022Matthew Therolf

How to create Extended_ID card formats to support PIV/CAC or PIV-I

02/07/2022April Daniels
How to create Extended_ID card formats to support PIV/CAC or PIV-I Procedure Steps  For a 200 Bit PIV or CAC Card:   Navigate to System Administration > Administration > Card Formats and click [Add] to create a new card format....

Escort Required Configuration in OnGuard

02/07/2022April Daniels

Can I use an IP camera to take a Cardholders photo within OnGuard?

02/07/2022April Daniels
Can I use an IP camera to take a Cardholder photo within OnGuard? Procedure Steps  Yes, when using Axis cameras. Note: Axis IP Cameras are required (PTZ is also supported). Axis Streaming Assistant software is also required (free downloa...