Receivers / Intrusion / NGP

Timed Anti-passback in NGP  Procedure Steps Go to system admin > access control > areas Select NGP default area To the right under general: Check strict entry/exit enforcement Check ignore outside to inside area check ( if you are not usi...

Symptom The OHNET Receiver (OH -2000) does not go online by itself when the OHNetworkReceiver service is started after the Comm Server Resolution Use the suggested work around - Manually set OHNET offline and then online to establish a connection...

Bosch panels do not come online in System Administration.   Procedure Steps If using Bosch DX4020 Ethernet Network Interface Module: Telnet 192.168.200.155 1 (this should fail within 2 seconds). Telnet 192.168.200.155 9999. Press [Ente...

Symptom Schlage Scramble pad does not work with NGP-13XX panels Resolution There is a Hardware limitation with the NGP-13XX panels. If a Schlage ScramblePad is needed on an NGP system, use an NGP-13XX-U Applies To OnGuard (All Ve...

Symptom Unable to get ATS intrusion panel online in OnGuard. Resolution Verify the following items: 1. Panel Physical address 2. IP Address assigned to the ATS1809 Ethernet device 3. Central Station Reporting information. Panel Physic...

How to exit an NGP area that is in the Armed Stay state.   Procedure Steps This procedure requires an NGP user with the Permission profile configured to Disarm areas and to Arm areas and/or Arm areas in Stay mode. The NGP area is in Armed...

How to configure an NGP-1208 Procedure Steps The NGP-1208 boards are output expanders that are used to add additional output points to the system in groups of eight. The NGP controller can be licensed to support a maximum of sixteen output ...

Question Can I use just my PIN number to disarm my NGP panel?   Answer Yes, as long as you have the cardholder option for Unique PIN code checked, the NGP panel will then give you the Keypad Log on Mode of PIN Only. You will also ...

Auto disarm on card read for NGP Procedure Steps There are two options, in Areas > Arming/Disarming tab > Auto Disarm on valid token; In Schedule and Out of Schedule options are;      Not Allowed      Follow User Authority      Force To Sta...

Process to Reset the NGP Panel Procedure Steps Put the panel into tamper so you can see the LEDs (open the case door). Reboot the panel (recycle power) while pressing the Config button on the SOM. Keep the Config button pressed until t...