OnGuard 7.5 and older

Symptom When configuring the Mobile Monitoring Video Transcoder, the service does not remain started. Resolution To determine the problem, look in the OnGuard directory. Find the LSTranscoder.log. There are two reasons why the service ...

Symptom While trying to access the web-based Video Viewer web page for the first time, a user might encounter the error: "Error 1304, error writing to file".   The remain error message text indicates a permission issue. However, the real...

Procedure Steps Changes were made to the LNL-CK firmware that change the on-screen configuration for the keypad itself. You can access the configuration section by pressing the two outer keys during power up.   In firmware 1....

How do I enable Opening and Closing reports on NGP panels in 6.4.500 TU1?   Procedure Steps Use the following SQL query:   UPDATE AREA_NGP SET REPORT_MODE = 1 where AREA_NGP.AREAAPBID = X     where X is th...

Symptom   When installing Lenel NVR 7.0 firmware on the same box as OnGuard, the OnGuard version must be 6.5 or 6.6.  Resolution To resolve this, install the latest TITAN (6.5.624 or later) build on the same box. Applies To LNVR ...

Symptom The VeriSign-issued signing certificate used to sign OnGuard was updated for the OnGuard 6.5 release. If an older systems (such as Windows Server 2003) has not been connected to the Internet to have the certificate trust updated, it mig...

Symptom If upgrading a database from versions of OnGuard earlier than 5.11.216, Database Setup notifies you that it cannot perform the upgrade because the database is too old.   Resolution Go to www.partner.lenel.com and then cli...

Symptom When saving a visit on Frontdesk, the following error occurs: The email sender address isn't configured Resolution Define a sender under Global Output Devices SMTP Server Settings tab.   Applies To OnGuard (All versi...

Symptom Error in SQL Server Management Studio when trying to attach a database: Cannot show requested dialog. Additional information: Parameter name: nColIndex Actual value was -1. (Microsoft.SqlServer.GridControl)   Resolution ...

Question Can I install SQL Server on a Domain Controller using the .bat file?   Answer No. The .bat file tries to use NT AUTHORITY\NETWORK SERVICE automatically. The .bat file does not have the proper permission on a Domain Controll...