OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
Error during installation of OnGuard 5.12.110 Hot Fix 1.0.11: ''Error 1310. Error writing to file''
Symptom One of the following errors might occur during installation of OnGuard 5.12.110 Hot Fix 1.0.11:
Error 1310. Error writing to file: C:\inetpub\wwwroot\Lnl.OG.Web\Lnl_PFx_Forms.js. Verify that you have access to that directory. Error...
SQL Native Client 10.0 ODBC driver is missing or corrupt
Symptom When configuring an ODBC connection on any OnGuard system, whether application server or client, you may receive one of the following error messages. "The setup routines for the SQL Server Native Client 10.0 ODBC driver could not be loa...
Unable to add hardware or hardware-related items in a OnGuard Distributed ID Master system
Symptom In an OnGuard system that contains a mobile badging station, you may encounter problems adding hardware (access panels, readers, etc.) or hardware-related items (access levels, alarms, etc.). Scenarios that can cause this issue are deta...
What are the minimum hardware requirements for an OnGuard server or client?
Question What are the minimum hardware requirements for an OnGuard server or client? Answer The minimum hardware requirements for a computer running OnGuard are located in the Release Notes for the version you are installing. Release notes...
Error running Database Translator in OnGuard 6.3.249 Language Pack: ''You are not licensed to use the selected target language.''
Symptom The following error message occurs when attempting to run the Database Translator in an OnGuard 6.3.249 Language Pack: "You are not licensed to use the selected target language. Choose a language you are licensed for before continuing. ...
Alarm notifications not working after upgrade of OnGuard Enterprise system
Symptom After upgrading an OnGuard version 5.12.110 or earlier Enterprise system to version 6.0.148 or later, you may notice that alarm notifications are no longer working. This applies to alarms whose notifications were already set prior to th...
Database downloads continuously to access panel with downstream reader configured for elevator floor tracking
Symptom When you download the database to an access panel with a downstream reader that is configured for elevator floor tracking, you may find that the database download repeats again, and never completes. Resolution To resolve the issue, e...
Text on badge layout appears smaller when printed from Front Desk or Kiosk
Symptom When printing a badge from either Front Desk or Kiosk, text on the badge may appear much smaller than when the same badge is printed from System Administration, ID CredentialCenter, or Visitor Management. Resolution To resolve the is...
Universal Time Conversion utility may not convert the date/time fields of some OnGuard database records
Symptom After a successful execution of the Universal Time Conversion utility there may be records in the database that were never converted. These records contain UTC date/time columns with a value of NULL. Resolution There are three possi...
How to upgrade an IP GO! system
How to upgrade an IP GO! system Procedure Steps 1) Stop all LNVR and OnGuard services on the LNVR. 2) Start the installer ( setup.exe ) for the new LNVR firmware. 3) You may be asked to install prerequisite software such as Microsoft .NET Fra...
How to configure Directory Security for OnGuard ClickOnce Web sites in Internet Information Services
How to configure directory security for OnGuard ClickOnce Web sites in Internet Information Services Procedure Steps 1) From the Start menu, select Run. To launch IIS Manager, type inetmgr in the Open field, then click [OK]. For Windows XP o...
''Error 1904. Module lnrJpCap.dll failed to register'' during installation of OnGuard
Symptom During installation of OnGuard, you may encounter the following error: "Error 1904. Module lnrJpCap.dll failed to register." Resolution This error occurs when a DLL for a project-specific DVR attempts to load and cannot. For typical...
What are the requirements for using the SnapShell business card scanner?
Question What are the requirements for using the SnapShell business card scanner? Answer To use the SnapShell business card scanner, the following requirements must be met. 1) OnGuard 2009 (6.3.249) or later must be used. The SnapShell is n...
Unable to use ScanShell and SnapShell devices at the same time on the same computer
Symptom You may find that you are unable to use both a ScanShell and a SnapShell device at the same time on the same computer. When a ScanShell device is connected to the computer, and the user tries to access the SnapShell device, the followin...
Unable to choose alternative language in Browser-based VideoViewer or Area Access Manager on client computer
Symptom You may be unable to choose an alternative language during login for browser-based VideoViewer or Area Access Manager on a client computer. This may occur after an OnGuard Language Pack was installed on the OnGuard server. Note that on ...
Error in browser-based Visitor Management applications: ''Could not load file or assembly...Access is denied''
Symptom You may find that all browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk, and Kiosk) cannot be accessed with a failure occurring during the login process. When this occurs, an erro...
Error accessing Visitor Management Host on NEC ExpressCluster: ''Security error accessing url''
Symptom You may receive a "Security error accessing url" error accessing the Visitor Management Host browser-based application when the Application Server is located on an NEC ExpressCluster. Resolution To resolve this problem, you must conf...
How to run the Device Discovery Console in debug mode
How to run the Device Discovery Console in debug mode Procedure Steps 1) Browse to the following folder on the computer where Device Discovery Console will be run in debug mode: C:\Program Files\OnGuard\Device Discovery . 2) Open the DeviceD...
Unable to print two reports at the same time via Global I/O or scheduled task
Symptom You are unable to print two reports at the same time via a Global I/O or scheduled task in System Administration after upgrading from OnGuard version 5.12.110 and earlier to version 6.0.148 or 6.1.222. More specifically, one Global I/O ...
Cannot install SQL Server Express due to MSXML6 SP2 fatal error
Symptom During installation of Microsoft SQL Server 2005 Express, an MSXML6 SP2 fatal error will appear, and the installation process will terminate. Resolution The Windows XP SP3 installation also installs MSXML6 SP2, whether or not MSXML6 ...
Error in Visitor Management Front Desk when taking a photo: ''The specified module could not be found''
Symptom The following error message appears in Visitor Management Front Desk or Kiosk when taking a photo: The specified module could not be found. (Exception from HRESULT: 0x8007007E) Resolution The Microsoft Visual C++ Runtime Library ...
How to enable Active Server Pages and ASP.NET in Internet Information Services (IIS) on Windows Server 2003
How to enable Active Server Pages and ASP.NET in Internet Information Services (IIS) on Windows Server 2003 Procedure Steps 1) Right-click the My Computer icon and select Manage . 2) In the Computer Management screen, expand Services and A...
New badge information not automatically downloaded to HID Edge reader
Symptom When a new badge is added in System Administration, the new badge information is not automatically downloaded to an HID Edge reader. The HID Edge reader requires a manual database download. Resolution To resolve the issue, check to s...
archived-System Administration does not start
Symptom System Administration does not start on a computer equipped with an NVIDIA video card or integrated chipset, running the ForceWare Intelligent Application Manager (IAM) service. A Windows crash notification does not appear, and an error...
Access levels assigned to badge at one region not replicating to other regions in an Enterprise system
Symptom You may experience the following issue when adding a new badge to a cardholder with an existing badge in one region of an Enterprise system. 1) On the Cardholders Badge form, you click [Add]. 2) You enter the badge information, and cli...
Slow performance in Web-based Area Access Manager
Symptom You may experience slow performance when querying cardholder records associated with access levels in the Web-based Area Access Manager. This slow performance may require from one to five minutes, or longer, to return records after an ...
How to replace a firmware chip on a Lenel Intelligent System Controller
How to replace a firmware chip on a Lenel Intelligent System Controller Procedure Steps Important:
When replacing any firmware chip, follow standard electrostatic discharge guidelines to avoid damage to the Intelligent System Controlle...
Slow OnGuard performance on an Oracle 10g database
Symptom You may experience slow performance in any OnGuard application running on an Oracle 10g database. Such slow performance may occur while logging into to any OnGuard application, or navigation through the user interface in System Administ...
How to import the TWIC Privacy Key from a TWIC card
How to import the TWIC Privacy Key from a TWIC card Procedure Steps OnGuard 2008 Plus (version 6.1.222) introduced the ability to import data from US Government Transportation Worker Identification Credential (TWIC) card data into OnGuard using...
Microsoft Cluster goes into arbitration after OnGuard upgrade
Symptom When upgrading OnGuard to version 5.12.012 or later on a Microsoft Cluster, with redundant links to the quorum drive, the Microsoft Cluster will go into arbitration, and Microsoft Cluster services cannot be started on either of the nodes...
No prompt for biometric verification using biometric readers
Symptom After a cardholder presents their card or enters the PIN number, there is no prompt from the associated biometric reader (RSI HandKey, Identix, or Bioscrypt) to verify identity. Resolution To resolve this issue, complete the followin...
Error 1720 during installation of OnGuard 6.0.148 Hot Fix 1.0
Symptom The following error message appears during the installation of OnGuard 6.0.148 Hot Fix 1.0 on a Windows Server 2003 system. "Error 1720. There is a problem with this Windows Installer package. A script required for this install to compl...
Unable to select ''IE Access Control (MIFARE)'' Application in Card Format Screen in System Administration
Symptom When adding a new smart card format in System Administration, the following entry may not be available in the Application drop-down on the Card Format form in the Card Formats folder: IE Access Control (MIFARE) Resolution To reso...
''Device type mismatch'' status on readers in Alarm Monitoring after OnGuard upgrade
Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a status of "Device type mismatch" in Alarm Monitoring. Before the upgrade, the affected readers worked normally. Resolution First, perform a database ...
''Reader Offline'' and Yellow X Indicated on Readers After OnGuard Upgrade
Symptom After upgrading to OnGuard version 6.0.148 or later, some readers are marked with a yellow X and indicate a status of "reader offline" in Alarm Monitoring. These readers were functioning properly before the upgrade. Resolution First,...
Error in Database Setup: ''Failed to convert parameter value from a string to an Int32''
Symptom Database Setup terminates abnormally with the error message: "Failed to convert parameter value from a string to an Int32." Resolution To resolve this issue, follow the steps below. Always back up your Registry before doing an...
Error in Microsoft SQL Server Management Studio: ''Input string was not in a correct format''
Symptom When starting Microsoft SQL Server Management Studio, the following error message appears: "Input string was not in a correct format." Resolution To resolve this issue, follow the steps below. Always back up your Registry befo...
Error Installing OnGuard on Windows Vista Business Edition
Symptom The following error message is displayed when opening the installation log file during the installation of OnGuard client software on a computer running Windows Vista. "Verify that the specified log file location exists and is writable....
Duplicate node (display) names for Enterprise servers after upgrade
Symptom If you have upgraded an Enterprise system from a version prior to OnGuard 2008 (6.0.148) where more than one Enterprise system was on the same physical computer, you will notice the node (display) name of the servers is duplicated. This ...
''Could not validate timestamp on pre-allocated ID set...'' error messages while running Replicator on recently upgraded Mobile Badging Station
Symptom After upgrading a mobile badging station (prior to OnGuard 2008) to OnGuard 2008 version 6.0.148 or later, errors occur regarding pre-allocated IDs for the mobile badging station and the inability to validate timestamps when running Repl...
System Administration may crash when using the Logout toolbar icon
Symptom The System Administration application may unexpectedly shut down (crash) when attempting to log out using the Logout toolbar icon. Click [X] in the upper-right corner of the System Administration window to properly close the application...
WMI errors in the Windows Application log during OnGuard installation
Symptom The following errors may be observed in the Windows Event Viewer in the Application log: Event ID 24 Microsoft-Windows-WMI Event provider LnlSoftwareEventProvider attempted to register query "select * from __InstanceOperationEvent wher...
How to install a language pack on an English operating system
How to install an OnGuard language pack on an English version of Microsoft Windows Procedure Steps 1) Open Windows Control Panel, and select Regional and Language Options . 2) Select the desired language in the following drop-down ...
Duplicate Monitor Zones in an upgraded OnGuard 2008 Enterprise system
Symptom After upgrading a pre-OnGuard 2008 Enterprise system, and doing the necessary replication after the upgrade, you may notice duplicate Monitor Zones at the Master, one per Region. This assumes that the "Default Zone - ALL Segments" Monit...
Error 1931 during OnGuard 2008 (6.0.148) installation on localized Windows XP operating system
Symptom The following error message may appear during the installation of OnGuard 2008 (6.0.148) on a localized Windows XP operating system: "Error 1931. The Windows Installer service cannot update the system file C:\WINDOWS\system32\xenroll.dl...
Error in Database Setup: ''Execution of UPGRADE_512_007_MMOBJS failed''
Symptom The following error appears during Database Setup, most often while upgrading an existing OnGuard installation to version 5.12.110, on a machine running SQL Server 2005 Express: "Execution of UPGRADE_512_007_MMOBJS failed" Resolution ...
ID timestamp validation replication error
Symptom The following error message appears in the LenelError.log file during replication: "1/15/2008 3:21:16 PM [Replicator] Could not validate timestamp on pre-allocated ID set for [BADGE NUMBER] between region [REGION] and master [MASTER]...
Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine
Symptom Unable to see any hardware that is using a direct connection to a serial port when using OnGuard in a virtual machine. Resolution 1) First, check to see that the COM port is being controlled by the virtual machine. This can be do...
MobileVerify tab missing from System Permissions Groups
Symptom The MobileVerify sub-tab is missing from the System Permissions Groups tab. Note: The MobileVerify tab will not be displayed in the System Permissions Group when the value for the Maximum Number of Mobile Verify Workstations (SWG-14...
Error in Database Setup: ''Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or one of its dependencies.''
Symptom The following error may appear during Database Setup. This error occurs after you click [Continue] to begin Database Setup. "Could not load file or assembly 'System.Enterprise.services.Wrapper.dll' or one of its dependencies. The syste...
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