Symptom
After a cardholder presents their card or enters the PIN number, there is no prompt from the associated biometric reader (RSI HandKey, Identix, or Bioscrypt) to verify identity.
1) From the Access Control menu, select Access Panels to ensure the correct biometric option is enabled for RSI biometrics, Identix FingerScan V20 biometrics, or Bioscrypt biometrics.
2) From the Access Control menu, select Readers to ensure the RSI HandKey, Identix, or Bioscrypt reader is configured correctly in the Readers folder.
3) On the Reader tab, the Biometric Verify check box must be enabled for the reader.
For a non-segmented system, follow steps 4-5:
4) From the Administration menu, select System Options.
5) On the Biometrics tab, ensure Maximum templates is configured to a value greater than zero (0) under the Hand Geometry (RSI), FingerScan (Identix), or Bioscrypt section depending on the biometric hardware used.
For a segmented system, complete steps 6-8:
6) From the Administration menu, select Segments.
7) On the Segments tab, select the segment that contains the biometric hardware being used.
8) Ensure Maximum templates is configured to a value greater than zero (0) under the Hand Geometry (RSI), FingerScan (Identix), or Bioscrypt section, depending on the biometric hardware used.
At this point, cardholders will be able to present their card or enter their PIN number, and then be prompted to verify their identity biometrically.
Resolution
To resolve this issue, complete the following steps in System Administration:1) From the Access Control menu, select Access Panels to ensure the correct biometric option is enabled for RSI biometrics, Identix FingerScan V20 biometrics, or Bioscrypt biometrics.
2) From the Access Control menu, select Readers to ensure the RSI HandKey, Identix, or Bioscrypt reader is configured correctly in the Readers folder.
3) On the Reader tab, the Biometric Verify check box must be enabled for the reader.
For a non-segmented system, follow steps 4-5:
4) From the Administration menu, select System Options.
5) On the Biometrics tab, ensure Maximum templates is configured to a value greater than zero (0) under the Hand Geometry (RSI), FingerScan (Identix), or Bioscrypt section depending on the biometric hardware used.
For a segmented system, complete steps 6-8:
6) From the Administration menu, select Segments.
7) On the Segments tab, select the segment that contains the biometric hardware being used.
8) Ensure Maximum templates is configured to a value greater than zero (0) under the Hand Geometry (RSI), FingerScan (Identix), or Bioscrypt section, depending on the biometric hardware used.
At this point, cardholders will be able to present their card or enter their PIN number, and then be prompted to verify their identity biometrically.
