Symptom
You may be unable to choose an alternative language during login for browser-based VideoViewer or Area Access Manager on a client computer. This may occur after an OnGuard Language Pack was installed on the OnGuard server.
Note that on the OnGuard server, an alternative language can be chosen for the browser-based VideoViewer or Area Access Manager.
1) On the client computer, clear the Internet Explorer cache.
- In Internet Explorer 7 or 8, this can be done via Tools > Internet Options. Click [Delete] in the Browsing history section, then click [Delete files] in the Temporary Internet Files section.
- In Internet Explorer 6, this can be done via Tools > Internet Options. Click [Delete Files] in the Temporary Internet files section, then click [OK].
2) Refresh the Web page to reload the VideoViewer or Area Access Manager login.
3) Click on the globe icon on the login screen. There should now be an option to choose an alternative language.
Browser-based VideoViewer
Browser-based Area Access Manager
Language Packs
Note that on the OnGuard server, an alternative language can be chosen for the browser-based VideoViewer or Area Access Manager.
Resolution
To resolve the issue, follow the steps below.1) On the client computer, clear the Internet Explorer cache.
- In Internet Explorer 7 or 8, this can be done via Tools > Internet Options. Click [Delete] in the Browsing history section, then click [Delete files] in the Temporary Internet Files section.
- In Internet Explorer 6, this can be done via Tools > Internet Options. Click [Delete Files] in the Temporary Internet files section, then click [OK].
2) Refresh the Web page to reload the VideoViewer or Area Access Manager login.
3) Click on the globe icon on the login screen. There should now be an option to choose an alternative language.
Applies To
OnGuard 2008 (6.0.148) or laterBrowser-based VideoViewer
Browser-based Area Access Manager
Language Packs
