OnGuard 7.5 and older
Unsupported or deprecated OnGuard versions. Should be updated with each OnGuard version release
On 64 bit OS trying to find ODBCAD32
Symptom Installed OnGuard on Windows 7 64-bit and went to create an ODBC connection to the server. No Lenel DSN exists. Opened the default folder of C:\Windows\syswow64\odbcad32 and under the System DSN tab there was no Lenel DSN.
...
Digion 24 Mifare encoder is failing 50% when importing serial number from Mifare cards
Symptom With OnGuard 6.5.400 and Magicard Tango 2e with Mifare encoder, importing a smart card serial number fails when the badge does not move to the encoder in time, and there are no retry attempts.
Resolution
A new .dll will r...
Error enrolling Bioscrypt template with MV1200
Symptom Issue found on 6.4.500 Hot Fix 2.4:
While using an MV1200 (2G) enrollment reader, you receive the error:
Device does not recognize command. You may need to upgrade the firmware on this unit in order to enable this feature. Als...
‘Door Contact Tamper’ or ‘Alarm Active’ occurs every time a door is used
Symptom
OnGuard 6.4.500 Technology Hot Fix 2.4 and later. At least one NGP panel configured. At least one door configured on the NGP system. Badge is swiped. Granted - pending entry. Door is opened. 'Alarm Active' occurs for the ...
Cannot import new badge layout into BadgeDesiger
Symptom Using Windows 2008 64-bit Server, cannot import new badge layout into BadgeDesigner. After selecting the badge layout file and clicking [OK], the following error shows: Error during import badge layout. File not found [Code=4e2e]
...
The UTC utility failed with error in lnllogerror.''Item has already been added. Key in dictionary: '0' Key being added: '0'''
Symptom UTC utility failed with the following error in lnllogerror :
The i tem has already been added. Key in dictionary: '0' Key being added: '0'" Time: 4/18/2011 4:21:23 PM Severity: Error Component: OG\UTCConversi...
Error message when running maintenance plan in SQL 2008
Symptom When you create and then execute a maintenance plan, you receive an error message similar to the following in the job history, and the plan will not run: SQL Server Scheduled Job 'CSQL.Subplan_1' - Status: Failed - Invoked on: 20xx-...
''The application has failed to start because its side-by-side configuration is incorrect.''
Symptom The following error shows when launching System Administration: The application has failed to start because its Previous KeywordsideNext Keyword-Previous KeywordbyNext Keyword-Previous KeywordsideNext Keyword configuration is incorrect...
Add-On for Commend GE 300/GE 800 did not install new intercom type
Symptom After running Add-On for Commend GE300/GE800 intercom, there are no new GE300/GE800 intercom types installed. Only GE200 intercom type is available for GE intercom.
Resolution
Customer has GE200/GE700 intercom already inst...
Db setup failed with error '' This Sql Transaction has completed; it is no longer usable.''
Symptom When updating from OnGuard 6.3.249 to 6.4.500 with SQL 2005 server, Database Setup fails with error: This Sql Transaction has completed; it is no longer usable. Resolution The Lenel user in SQL does not have 'serveradmin' rig...
Your Privacy Choices