Symptom
You may find that all browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk, and Kiosk) cannot be accessed with a failure occurring during the login process.
When this occurs, an error will be reported in the log file %SystemDrive%\Program Files\OnGuard\logs\IDVMService.log on the computer hosting the browser-based applications. The log will contain the following text:
Could not load file or assembly 'Lnl.Security.Unmanaged, Version=#.#.#.##, Culture=neutral, PublicKeyToken=############' or one of its dependencies. Access is denied.
Note: The version and PublicKeyToken values may vary.
To do this:
1) On the computer that is hosting the browser-based applications, browse to the folder %WINDIR%\Microsoft.NET\Framework\v2.0.50727.
2) Right-click the folder: Temporary ASP.NET Files and select Properties.
3) Click the Security tab and click [Advanced].
4) Select the Owner tab and choose IIS_WPG in the Change owner to: list. You may need to click [Other Users or Groups] and search for the IIS_WPG user group.
5) Enable the Replace owner on subcontainers and objects check box.
6) Click [OK] twice.
7) Restart the IIS services.
Windows Server 2003
When this occurs, an error will be reported in the log file %SystemDrive%\Program Files\OnGuard\logs\IDVMService.log on the computer hosting the browser-based applications. The log will contain the following text:
Could not load file or assembly 'Lnl.Security.Unmanaged, Version=#.#.#.##, Culture=neutral, PublicKeyToken=############' or one of its dependencies. Access is denied.
Note: The version and PublicKeyToken values may vary.
Resolution
To resolve the issue, the IIS_WPG user group must be granted Full Control of the folder %WINDIR%\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files.To do this:
1) On the computer that is hosting the browser-based applications, browse to the folder %WINDIR%\Microsoft.NET\Framework\v2.0.50727.
2) Right-click the folder: Temporary ASP.NET Files and select Properties.
3) Click the Security tab and click [Advanced].
4) Select the Owner tab and choose IIS_WPG in the Change owner to: list. You may need to click [Other Users or Groups] and search for the IIS_WPG user group.
5) Enable the Replace owner on subcontainers and objects check box.
6) Click [OK] twice.
7) Restart the IIS services.
Applies To
OnGuard 2009 (6.3.249)Windows Server 2003
