Symptom
When streaming video through the Mobile Monitoring application, the image shows black video or fails to connect to the camera.
Resolution
At this time, configure Continuous Recording for the camera in System Administration. Mobile Monitoring pulls its configuration settings from the FPS field for Continuous Recording.
If Continuous Recording is selected, and no video appears in the Mobile Monitoring application, switch the codec for the camera to MJPEG.
If issues persist, do a full reset of the services by start / stopping services in the proper order. For more information on how to do this, see KB article "What is proper order to restart Mobile Monitoring Services?"
Applies To
OnGuard (All versions)
