OnGuard 6.3 and older

Symptom Wbemtest will not display protected classes Lnl_Cardholder and Lnl_Badge.    After Wbemtest is run, the DataConduIT.log contains the following message:   "Info - wpInstanceProvider.cpp(103): The system wa...

Symptom When applying a Hot Fix on an OnGuard 6.4.500 client system, you are prompted with a Hot Fix Requires Database Changes dialog. The dialog indicates that once the Hot Fix installation has completed successfully, you must either reboot ...

Symptom Invoking either Database Setup or Form Translator yields an error containing the phrase Cannot login to database specified . Resolution The workaround is to right-click Database Setup (or Form Translator) and select Run as ad...

Symptom You try logging in to the Visitor Management Host application and it says that it is logging you in using Single Sign On (SSO), but then hangs. You try logging in without SSO by appending "?useAutomaticSSO=false" to the...

Symptom When launching video in VideoViewer or Alarm Monitoring, the client workstation loses connection to the network for no reason after launching one or more live video windows. Closing these windows restores the network connectivity u...

 Symptom When logged into Web Area Access Manager (wAAM), clicking [View Video] opens the "Please Wait" dialog that does not disappear. Additionally, the Web browser returns a "Done with Error" status. The error mes...

Symptom After entering a Visit ID into the Kiosk Visit ID field, the sign-in screen takes several minutes to load. Resolution The cause of this problem is a drop down (List Builder) item, or several drop down items with thousands...

Symptom On a non-server OS like Windows 7 or Windows Vista, you might not be able to access the Visitor Management browser-based application. Resolution Make sure that Windows Communication Foundation (WCF) HTTP Activation is enabled: G...

Symptom When viewing the history of a scheduled Replicator action, you might find errors in the history that begin with the text “Replicator action not found in queue and is not currently running". Replicator and Linkage server remai...

Question The LS Config Download Service is running. Why aren't visitor badges granted or denied access when I sign visitors in or out? Answer Even though the LS Config Download Service is running, other services that depend on the LS ...