OnGuard 6.3 and older

Symptom On clients running Internet Explorer 7.0, launching recorded video opens a black screen within Web Video Viewer. Live video is viewable. Both live and recorded video are viewable through Alarm Monitoring. Resolution ...

Symptom The user opens any report to preview in Alarm Monitoring or System Administration. All reports open with information. The crashed occurs when the system user tries to close the Report Preview windows. It crashes both Alarm Monitori...

Question What do all of the Reader count fields mean in my license? Answer Maximum Number of Readers for System Type (New to 6.3). If this license bit is missing or -1, the system will treat the maximum number of readers in the system as...

How to Install a ScanShell 1000A Procedure Steps The current Supplemental Disc, Rev 11, does not have the correct device drivers for the ScanShell 1000-A and the scanner does not come with any drivers. To obtain the drivers:   ...

How to Configure SSL in IIS 6  Procedure Steps Not sure which version of IIS you have?  IIS 6 is included on Windows Server 2003 and Windows XP Professional x64 Edition. Summary HTTP traffic sent between web servers and clie...

Symptom In OnGuard 6.1.222 (with no hot fixes), using an Oracle 10g database on Windows Server 2003 with local machine authentication, Single Sign-on is not working. Directory was set up as a Windows Vista/XP Workstation. Resolution Run...

Symptom DST change on November 7, 2010 causes ILS locks to get stuck in a time loop between 1 am and 2 am. Resolution The following procedures need to be applied to each ILS site in order to minimize impact from the issues related to ...

Symptom When running Database Setup, such as after upgrading your OnGuard version, you might see an error such as: Invalid object name 'SYS.OBJECTS'. Invalid object name 'sys.database_principals'. Details: Database erro...

Product Name Hardware Installation Guide Update: Cable Cross Reference Table General Information The Cable Cross Reference Table below supersedes that listed in the Hardware Installation Guide .       Purpose ...

How to determine the version of Oracle client and server software Procedure Steps There are several methods for checking the Oracle client version and the Oracle server version: Method 1:   Open a command prompt. Type ...