02/07/2022April Daniels
Symptom DataConduIT will not let you retrieve cardholders after performing a migration from FCWNX. The issue is that the migration script alters the DDFLD table as part of the migration, and sets the wrong value for FLDTYPE (Field Type) for the PER...
07/17/2018April Daniels
Question
What encryption is used when passwords are stored in the OnGuard database? Answer Internal account passwords use a salted SHA1 hash. The database password stored with the Login Driver component use an...
07/02/2018April Daniels
How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all ...
07/02/2018April Daniels
How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all...
02/23/2018April Daniels
Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license : A software license is issued for purposes other than the system owners productions OnGuard integrated, a...
07/24/2017April Daniels
Symptom After setting up a new AccessControl database for a regional server, and then running Database Setup and configuring Replication Administration, the first full download performed in Replicator deletes tables from the AccessControl datab...
06/29/2015April Daniels
Symptom Playback video is black
This issue only applies to OnGuard versions 6.6 or earlier.
Steps to reproduce problem:
Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...
04/30/2015April Daniels
Symptom Error:
"No devices available in the Monitor zone."
Displays when logging into Mobile Monitoring.
Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring.
Upgrade Mobi...
01/23/2015April Daniels
Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all ...