OnGuard 6.3 and older

WIU4 Installation Manual

02/16/2022April Daniels

After completing a FCWNX migration, DataConduIT will not retrieve cardholders

02/07/2022April Daniels
Symptom DataConduIT will not let you retrieve cardholders after performing a migration from FCWNX. The issue is that the migration script alters the DDFLD table as part of the migration, and sets the wrong value for FLDTYPE (Field Type) for the PER...

Encryption used to store OnGuard passwords in database

07/17/2018April Daniels
Question   What encryption is used when passwords are stored in the OnGuard database?     Answer Internal account passwords use a salted SHA1 hash. The database password stored with the Login Driver component use an...

How to Exclude or Include Blocked IP on Symantec?

07/02/2018April Daniels
How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all...

How to Exclude or Include Blocked IP on Symantec?

07/02/2018April Daniels
How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all ...

Non-Production License descriptions

02/23/2018April Daniels
Product Name Non-Production Licensing for OnGuard Access and Video General Information Non-production license :  A software license is issued for purposes other than the system owners productions OnGuard integrated, a...

In a 7.2 Enterprise environment, running Replicator deletes tables from new Regional Server's AccessControl database.

07/24/2017April Daniels
Symptom After setting up a new AccessControl database for a regional server, and then running Database Setup and configuring Replication Administration, the first full download performed in Replicator deletes tables from the AccessControl datab...

Video Export from LNVR may fail in earlier versions of OnGuard when newer LNVR client SDK is installed side-by-side on the OnGuard client machine

06/29/2015April Daniels
Symptom Playback video is black This issue only applies to OnGuard versions 6.6 or earlier. Steps to reproduce problem: Install 6.6 version of OnGuard. Setup LNVR channel with MPEG4 encoding. Install LNVR 7.1 or Prism 1.2 on the sam...

Error when logging into Mobile Monitoring: No devices available in the Monitor Zone

04/30/2015April Daniels
Symptom Error: "No devices available in the Monitor zone." Displays when logging into Mobile Monitoring.   Resolution This will occur on version 7.0.932 and higher when using Mobile Monitoring. Upgrade Mobi...

OnGuard Language Packs

01/23/2015April Daniels
Symptom Language Packs are not working properly in OnGuard Resolution It seems to be an issue in Windows – after few changes in regional settings on the workstation, the changes are not written to registry any more. (Even I had all ...