Symptom
When attempting to issue Mobile Credential or Toolkit inside of Alarm Monitoring you receive an error like:
Resolution
The solution to fix Alarm Monitoring to allow issuance of Mobile Credentials (or toolkits) would be to open “SystemAdministration.exe.config” using notepad. Copy the entire contents of the file to the clipboard. Then open “acsmntr.exe.config“ and replace all the contents of that file with what was copied to the clipboard. Both files can be found in the root of Onguard folder (usually C:\Program Files (x86)\OnGuard).
Applies to
BlueDiamond Credentials
Alarm Monitoring
Additional Information
The alarm monitoring config file is missing the references that the json dll file requires.
As always make a backup of the file to be edited (in this case acsmntr.exe.config) in case the change causes some other issue. Please call into support if you require any assistance.
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