Receivers / Intrusion / NGP

Question How do I confirm what NGP keypad version I have?   Answer To check the keypad version to see if it will work with the attached external reader: Log in as the service user using the keypad (tamper switch open). Select ...

Question Why does the NGP LCD keypad show messages in other languages?    Answer If a keypad is installed and configured before any NGP users are assigned: When the first keypad is installed, it presents all screens rotating throu...

Question How do you update an NGP controller license?   Answer The NGP controller has a license file which is in addition to the OnGuard license file. This license determines the features that are enabled on the controller. The cont...

Symptom NGP entrance and exit reader activity is not included in the Cardholder Time and Attendance report although time and attendance were enabled for the entrance and exit reader when a cardholder's badge was swiped through the entrance and ...

How to integrate a Galaxy Dimension intrusion panel with OnGuard Procedure Steps 1) Spy key version 5.56 must be applied to the Galaxy Dimension panel, to configure it as a G3 panel. The spy key can be obtained from Honeywell. Note that each sp...

Question How do I upgrade firmware on an NGP? Answer 1) Copy the new firmware file (which will always be named NGP.bin ) to the %SystemDrive%\Program Files\OnGuard folder on the computer running the Communication Server. 2) In Alarm Moni...