Symptom
NGP entrance and exit reader activity is not included in the Cardholder Time and Attendance report although time and attendance were enabled for the entrance and exit reader when a cardholder's badge was swiped through the entrance and exit readers.
Configuration - In System Administration, from the Access Control menu, select Readers and Doors, and then the Settings tab for the NGP reader. The Is an in/out station (time and attendance) check box is selected.
Report - In System Administration, from the Administration menu, select Reports > Date/Time Reports > Cardholder Time and Attendance and then preview the report.
Resolution
- Open SQL Management Studio.
- Run the following queries:
Select * from ACCESSPANE
(Determines the correct panel number of the NGP reader, <your panel>.)
Select * from READER where PANELID = <your panel>
(Determines the READERID of the entrance reader, <your entrance>.)
Update READER set TIMEATT = 1 where PANELID = <your panel> and READERID = <your entrance>
(Determines the READERID of the exit reader, <your exit>.)
Update READER set TIMEATT = 2 where PANELID = <your panel> and READERID = <your exit> - Run the Cardholder Time and Attendance report. The report will now include the NGP reader entrance and exit activity.
Applies To
OnGuard 2010 Technology Update (6.4.500 TU) and later
