OnGuard 6.3 and older

Symptom During installation of OnGuard, you may encounter the following error: "Error 1904. Module lnrJpCap.dll failed to register." Resolution This error occurs when a DLL for a project-specific DVR attempts to load and cannot. F...

Question What are the requirements for using the SnapShell business card scanner? Answer To use the SnapShell business card scanner, the following requirements must be met. 1) OnGuard 2009 (6.3.249) or later must be used. The SnapShell is n...

Symptom You may find that you are unable to use both a ScanShell and a SnapShell device at the same time on the same computer. When a ScanShell device is connected to the computer, and the user tries to access the SnapShell device, the followin...

Symptom You may be unable to choose an alternative language during login for browser-based VideoViewer or Area Access Manager on a client computer. This may occur after an OnGuard Language Pack was installed on the OnGuard server. Note that on ...

Symptom You may find that all browser-based Visitor Management applications (Visitor Management Host, Visitor Administration, Front Desk, and Kiosk) cannot be accessed with a failure occurring during the login process. When this occurs, an erro...

Symptom You may receive a "Security error accessing url" error accessing the Visitor Management Host browser-based application when the Application Server is located on an NEC ExpressCluster. Resolution To resolve this problem, you...

How to run the Device Discovery Console in debug mode Procedure Steps 1) Browse to the following folder on the computer where Device Discovery Console will be run in debug mode: C:\Program Files\OnGuard\Device Discovery . 2) Open the DeviceD...

Symptom You are unable to print two reports at the same time via a Global I/O or scheduled task in System Administration after upgrading from OnGuard version 5.12.110 and earlier to version 6.0.148 or 6.1.222. More specifically, one G...

Symptom During installation of Microsoft SQL Server 2005 Express, an MSXML6 SP2 fatal error will appear, and the installation process will terminate. Resolution The Windows XP SP3 installation also installs MSXML6 SP2, whether or not MSXML6 ...

Symptom The following error message appears in Visitor Management Front Desk or Kiosk when taking a photo: The specified module could not be found. (Exception from HRESULT: 0x8007007E) Resolution The Microsoft Visual C++ Runtime Library ve...