OnGuard 6.3 and older

Symptom When configuring an ODBC connection on any OnGuard system, whether application server or client, you may receive one of the following error messages. "The setup routines for the SQL Server Native Client 10.0 ODBC driver could not b...

Symptom In an OnGuard system that contains a mobile badging station, you may encounter problems adding hardware (access panels, readers, etc.) or hardware-related items (access levels, alarms, etc.). Scenarios that can cause this issue are deta...

Question What are the minimum hardware requirements for an OnGuard server or client? Answer The minimum hardware requirements for a computer running OnGuard are located in the Release Notes for the version you are installing. Release notes a...

Symptom The following error message occurs when attempting to run the Database Translator in an OnGuard 6.3.249 Language Pack: "You are not licensed to use the selected target language. Choose a language you are licensed for before continu...

Symptom After upgrading an OnGuard version 5.12.110 or earlier Enterprise system to version 6.0.148 or later, you may notice that alarm notifications are no longer working. This applies to alarms whose notifications were already set prior to th...

Symptom When you download the database to an access panel with a downstream reader that is configured for elevator floor tracking, you may find that the database download repeats again, and never completes. Resolution To resolve the issue, e...

Symptom When printing a badge from either Front Desk or Kiosk, text on the badge may appear much smaller than when the same badge is printed from System Administration, ID CredentialCenter, or Visitor Management. Resolution To resolve t...

Symptom After a successful execution of the Universal Time Conversion utility there may be records in the database that were never converted. These records contain UTC date/time columns with a value of NULL. Resolution There are three possi...

How to upgrade an IP GO! system Procedure Steps 1) Stop all LNVR and OnGuard services on the LNVR. 2) Start the installer ( setup.exe ) for the new LNVR firmware. 3) You may be asked to install prerequisite software such as Microsoft .NET Fra...

How to configure directory security for OnGuard ClickOnce Web sites in Internet Information Services Procedure Steps 1) From the Start menu, select Run. To launch IIS Manager, type inetmgr in the Open field, then click [OK]. For Windows XP o...