FCWnx

Symptom   After using the FCWnx to OnGuard Migration too, the panels are not coming online. In addition when examining the lenel error log you begin seeing the following error:   SCP NAK for panel xxx, Tag xxx, and Command 118 or Comma...

Symptom   CHECKSUM error is appearing in Diag View for FCWnx and micro is experiencing various issues. Resolution The check needs to be reimaged (NOT REFLASHED!). In most cases, this would require the tech to send the SIMM in for u...

Symptom   FCWnx help menu has no text after installing service pack.   Resolution   To resolve this issue, do the following:   1. Browse to the Program Files folder for FCWnx.   2. Locate the .chm files located in that folder.  ...

Symptom Error: "Cannot modify alarm state, client hosting does not have the services running or controller is offline or alarm is no longer in your facility." This displays when trying to clear an alarm on a specific client.   Resolutio...

Multiple Entries in One Field: Credential Design Use the following process to add multiple fields in the same text box in Credential Designer in FCWnx. Procedure Steps Open the desired Credential Design. Select the desired text field. ...

Symptom Unable to print credentials on a 64 bit workstation. Resolution The following are necessary to support EPI-Builder with 64-bit workstations: Open Control Panel and then Printers . Locate the printer. Open Properties . ...

Symptom When printing badges, the following error displays: "Error - failed to encode card 0x80040706" Resolution Later version badge templates can no longer be used. The HTML code has been changed by Imageware no longer allowing prin...

Symptom The client is unable to receive the status of controllers in Controller Monitor and the Diagnostic Viewer displays the following error: "Failed Attempt To Create Remote Instance Of System Manager with HResult = 0" Resolution Th...

Symptom Modules that are added to controllers display with ????-2-8rp  instead of 0001-2-8rp . Resolution Apply 7.7 SP2 or later. Applies To FCWnx Additional Information   ...

Symptom After a few weeks time, ACUXL will go offline. Resolution Check to see if the ACUXL is connected to a Cisco switch. If it is, then the Cisco switch will have to be changed to a different kind. This is a known issue with ACUX...