Symptom
Unable to print credentials on a 64 bit workstation.
Resolution
The following are necessary to support EPI-Builder with 64-bit workstations:
- Open Control Panel and then Printers.
- Locate the printer.
- Open Properties.
- On the Advanced tab, select [Start Printing Immediately].
- Disable UAC.
- Reboot after changing UAC settings.
- Open SPAdmin and check user permissions within adding to Administrators.
If the problem persists:
- Disable UAC.
- Uninstall the Printer Device Driver.
- Re-install the Printer Device Driver.
- Reboot the machine.
- Select Printer Spooling and click [Print Immediately].
- Select Badging printer and set this as the [Default printer].
- Open Facility Commander and print using the Credential Queue.
Applies To
FCWnx
Additional Information
LenelS2 does not recommend disabling User Account Control (UAC) on any computer running Windows, as this may pose a security risk. Disabling UAC is for troubleshooting purposes only. Resume use of UAC according to your domain policy as soon as troubleshooting is complete. Refer to the Microsoft knowledge base article About User About User Account Control Settings for additional information.