FCWnx

Symptom After a few weeks time, ACUXL will go offline. Resolution Check to see if the ACUXL is connected to a Cisco switch. If it is, then the Cisco switch will have to be changed to a different kind. This is a known issue with...

Symptom Customers have noticed an increase in the rate of failure to update via the Flash Process with R124 firmware and higher. This process change will impact upgrading PXNplus/DirecDoor/ACUXLplus controllers to R124 firmware or higher.&nb...

ACU Model Needs To Be Changed (Licensing issue) Error: "application is licensed to run"   The License Utility appears to run successfully on ACU systems, but FCWnx displays an RPC error when opening. The error displays in...

Problem Overview The error message: “The client was unable to access the LicenseHandler and to verify that the services are running on the server HR8007005” The client sends this RPC error despite the License Utility ...

Symptom A Region ID error occurs in the BadgeAccessTable when adding a credential in a global system where the ID of the global server is not set to 1 in the Region table. Resolution Open the BadgeAccessTable. Set the defa...

Modifying Hosts File When configuring Server/Client connectivity on a work group, you must modify the hosts file for the machine to resolve the computer name with the IP address. Follow the below steps to modify the hosts file. Procedure St...

Product Name FCWnx General Information SQL PORT DERIVED FROM SERVER 135 client\server comm port (RPC)  1024-1028 6699 controller comm port 6700-6715 application 8085 start video comm port 8088 server video stream 8089 ...

Symptom When attempting to install FCWnx, the following error message appears: There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or pack...

Symptom If an unknown error occurs while trying to connect to the database when licensing a client, and you can ping the server and access shared folders, use the following steps. Resolution Go to Program Files > GE > FCWnx >...

Symptom Photos print landscape, not portrait. Resolution Open the Credential Designer. Select Edit Credential Design . Select View > Image Type . Select the Aspect Ratio tab and select Reset to Defaults . Applies To FCW...