System Administration

Symptom When using System Administration or ID CredentialCenter, clicking [Capture] produces no action. There are no errors in the logs, no user error popups, and System Administration/ID CredentialCenter does not crash.  Resolution ...

Symptom The Rex input still has the strike open even when the "Do Not Activate on REX" check box is enabled. Resolution You must also enable the "Main Panel Controls REX processing instead of Door Controller" ...

Question What does the Report Delay display message on an NGP keypad mean? Answer It means the panel is trying to send a report to the Central Station, but has been unable to transmit the information. Applies To NGP K...

NGP Activity detection for arming an area  Procedure Steps You must set the NGP area's Activity detection section on the General tab. You must also go to Extended Auto Arm on the Arm/Disarm tab and set the mode to No activ...

Using a Keypad for Card and PIN verification with iCam 4000v   Procedure Steps Wire the iCam 4010v to a LNL-1320 reader port as described in the documentation. Wire a compatible keypad to the other LNL-1320 reader port as described i...

Question Can the Videology 24Z704USB Badging Camera be used with a USB hub?   Answer The OnGuard workstation will not recognize the 24Z704USB Badging Camera (Lenel P/N: CAM-24Z704USB-N-SYS) if connected using most USB hubs. &n...

Question NGP area arming with delay, but "Armed On" alarm comes immediately  Answer Assume NGP area is configured for exit delay 60 seconds. Arm this area from Alarm Monitoring or keypad - status of the area will be "...

Question What version of firmware is required to use Guardall PX, QX, RX panels with OnGuard?  Answer Refer to the Compatibility chart in the Partner center based on your version of OnGuard. Applies To Guardall PX QX RX Contr...

Question What does OnGuard read from PIV and TWIC cards?   Answer This question is best answered by first explaining what data (or applications) is on these cards.   The PIV card application includes the following co...

How to get the serial number for an NGP panel to send it to an HSC receiver Procedure Steps - Get the serial number of the NGP panel, for example SN#: 275415 - Open your Windows calculator and switch from standard to Scientific Mode. &nb...