System Administration

Question How do I configure a card format for HID 37-bit proximity cards (format S10401), previously used in an AMAG system? Answer In System Administration, from the Administration menu, select Card Formats... . Click [Add] and se...

Question Why can't I choose a command keypad template or a default mask group for my reader in System Administration? Answer If the access panel associated with the reader is not loaded with AES firmware, the Command keypad template a...

Symptom After launching Database Setup, the following error message may appear on a computer running Windows "Cannot open database "AccessControl" requested by the login. The login failed. Login failed for user 'COMPUTERNAME\USERNAME'. Datab...

How to configure an OnGuard workstation for a Lenel ILS Mobile Configurator Procedure Steps Prerequisites: - The OnGuard workstation is running Microsoft Windows XP or later, with an available USB port. - The OnGuard workstation has the C...

Question How is the Don't Care area treated when set as the Area leaving for local Anti-Passback? Answer When you configure the area leaving as Don't Care for local Anti-Passback, Anti-Passback processing will not use the current area ...

Product Name Bulk User Tool Utility Information General Information The Bulk User Tool is for quickly adding and linking multiple users to their cardholder directory accounts while allowing the user to then log into Visitor Management. F...

Symptom After saving changes to access level assignments in Area Access Manager (browser-based client), you may encounter the following error message: "There was an error when attempting to save the access level assignments." Resolution T...

How to install and use the Videology Credential Center camera model 24Z704USB Procedure Steps 1) Obtain the TWAIN driver from the Supplemental Disc 2) Shut down all currently running applications. 3) Double-click the appropriate version fil...

Question Why are the [Add] and [Delete] buttons disabled on the Timezone/Reader Modes tab in System Administration? Answer The [Add] and [Delete] buttons are not used on the Timezone/Reader Modes tab in System Administration. To add a...

Symptom When attempting to execute a scheduled report from Scheduler, either on the scheduled date and time or manually, the report might not generate, and Linkage Server might crash. Viewing the history of the scheduled action might show ...