System Administration

Symptom If your cards are not one of the formats assigned to the NGP panel, the cards will not show up in Alarm Monitoring when presented to the reader. The NGP panel only shows the reader activity when the card format is assign...

Symptom When I view Cardholders, the NGP Users tab is missing. Resolution An NGP intrusion panel must be added to the system. NGP controllers with access control features only will not cause that tab to be displayed...

Symptom When a card is presented to the reader, Alarm Monitoring displays "Invalid Card format."   Cardholder Options are set to 4-digit with manual entry. Resolution In System Administration, on the Cardholder...

Procedure Steps On the access panel under the System Administration >  Options tab, enable Store Area anti-passback location . Create and configure areas through System Administration > Access Control > Areas . Cl...

Question How do I determine the maximum number of cardholders that can be downloaded to an access panel? Answer Go to System Administration > Access Control > Access Panels . Select the access panel. Go to the Options tab, a...

How to search for blank data in Cardholder drop-down fields Procedure Steps On the Cardholders form in System Administration or ID CredentialCenter, click [Search]. Select the drop-down to search Enter two single quotes ('') or two...

Changing the CMS badge replacement reason Procedure Steps When issuing a replacement CMS badge, the default replacement reason is LOST . However, you can change the replacement reason by adding the following acs.ini setting:   [Enco...

Symptom On the Scheduler screen in System Administration, Scheduled Action Type Arm/Disarm Area appears as Invalid Action after upgrading OnGuard. Resolution   Option 1: There is a manual workaround that does not require running ...

Symptom "Failed to Report Expected Event" is not received after the expected event duration.   The event "Failed to Report Expected Event" would be received when no other events occur within a defined event duration ...

Symptom Some printers with inline encoders installed might fail to import or encode either the first or second attempted badge, due to a timeout.   Affected printers include: Fargo HDP5000 with Omnikey encoder Magicard printers ...