System Administration

How to disable the automatic cropping feature in the Multimedia Capture screen in System Administration Procedure Steps You can disable the automatic cropping feature by following these steps: 1) In System Administration, from the Admini...

Symptom You might encounter the following error in System Administration:  "The cursor does not include the table being modified or the table is not updatable through the cursor.  The statement has been terminated." Resolution To resolve...

Symptom When a cardholder presents their badge to an HID Edge or EdgePlus reader, you may see an "Invalid Badge" event in Alarm Monitoring even though the displayed cardholder name and badge number are correct. Resolution The card format a...

Symptom You may encounter an "Unable to load action configuration" error in System Administration when loading the Scheduler.  If you click [OK], the Scheduler window opens, but one or more actions may have a description of "Invalid Action." ...

Symptom From System Administration or ID CredentialCenter: After completing the steps to capture a cardholder photo in the Multimedia Capture window, and clicking [OK], the photo may not display in the cardholder record in the Cardholders fol...

How to configure video event locking for an alarm Procedure Steps Video event locking locks a segment of video when a specified alarm is generated. This prevents the video from deleted when archiving space is limited. To configure video event...

Symptom You may encounter an issue where auto-cropping of the cardholder image may detect the cardholder's eyes in the wrong location. Resolution To resolve the issue, ensure that the Maintain Aspect check box is not checked. By doing ...

Symptom When attempting to capture a photo for a cardholder, you may encounter the error message: "An error occurred while attempting to automatically crop the cardholder image. Failed to process image. The image dimensions are too small. A m...

 Symptom In System Administration, the Intrusion Mask Group option does not appear  in the Group Type drop-down. Resolution Intrusion mask groups can only be added to LNL-2220 and LNL-3300 access panels. You must select one of these ...

Symptom In System Administration, if you modify a zone name and select [OK] the name reverts back to the default name of "Zone: 1". Resolution To resolve the issue you must have the proper permissions. To do this: 1) Navigate to Admini...