Symptom
After saving changes to access level assignments in Area Access Manager (browser-based client), you may encounter the following error message:
"There was an error when attempting to save the access level assignments."
In System Administration, in the Users folder, on the Cardholder Permission Groups form, on the Badge tab, make sure the Badge, Modify (under Badge), Access level assignments, and Modify (under Access level assignments) settings are selected.
In the Users folder, on the Field/Page Permissions Groups tab, make sure the Badge ID and Issue Code fields have their View attribute set to Yes.
Alternatively, by logging into the Area Access Manager browser-based client using the OnGuard SA account, this issue will not exist, due to full permissions available to the SA account.
Area Access Manager (Browser-based Client)
"There was an error when attempting to save the access level assignments."
Resolution
To resolve the issue, verify the following permissions are assigned to the OnGuard user logged into the Area Access Manager browser-based client.In System Administration, in the Users folder, on the Cardholder Permission Groups form, on the Badge tab, make sure the Badge, Modify (under Badge), Access level assignments, and Modify (under Access level assignments) settings are selected.
In the Users folder, on the Field/Page Permissions Groups tab, make sure the Badge ID and Issue Code fields have their View attribute set to Yes.
Alternatively, by logging into the Area Access Manager browser-based client using the OnGuard SA account, this issue will not exist, due to full permissions available to the SA account.
Applies To
OnGuard (All versions)Area Access Manager (Browser-based Client)
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