05/02/2012April Daniels
Question When implementing Use or Lose, when do those changes take effect?
Answer
Use or Lose activates at 3:00 AM in the timezone to which your system is set. Applies To OnGuard (All versions)
Additi...
05/02/2012April Daniels
Question How can I change the maximum badge number length? Answer The default badge number length is 9. To change this length, in System Administration, navigate to Administration > System Options > Hardware Settings Tab...
05/02/2012April Daniels
Symptom Error message: Cannot Add Card Format Created to Reader ID 1009 (ID of format created) Has 8 existing card formats and cannot add a new one Resolution
7.3 and below There are two ways to correct th...
05/02/2012April Daniels
Symptom When attempting to update Access Levels or Timezones, an onscreen message is displayed:
Update or Delete Failed. This is caused by an incorrect setting on the Database Server.
Resolution
To resolve the issue:
O...
05/02/2012April Daniels
Question Do ILS locks support Badge Offset?
Answer
No. The Badge Offset function is not supported by any ILS lock, and there are no plans to add the Badge Offset function to the platform. Applies To OnGuard (All version...
05/01/2012April Daniels
Question What are NGP Permission Profiles, and how do I configure them?
Answer
Permission profiles are created to define categories of authority for groups of cardholders. The profiles will control certain access fu...
05/01/2012April Daniels
Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. If ...
04/18/2012April Daniels
Symptom When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears. Resolution The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] butto...
03/20/2012April Daniels
Question Are HID field programmers supported for use with OnGuard? Answer OnGuard supports use of the standard HID iClass RW400Prgm Programmer to encode iCLASS cards, but does not support any HID field programmers and software. This i...
02/22/2012April Daniels
Symptom NGP panels appear in the System Status Tree of Alarm Monitoring with a Red X and status of "Authentication failure". Resolution 1. Open the panel Configuration Web page by navigating to: System Administration ...