System Administration

Question When do you have to use the # symbol after entering the PIN?    Answer You have to use the # symbol if the number of digits used for a PIN is less than the maximum allowed. For example, if you use the setting for 1-4 digit...

Question When implementing Use or Lose, when do those changes take effect?   Answer Use or Lose activates at 3:00 AM in the timezone to which your system is set. Applies To OnGuard (All versions)   Additional Informatio...

Question How can I change the maximum badge number length?  Answer The default badge number length is 9.  To change this length, in System Administration, navigate to Administration > System Options > Hardware Settings Tab .  Edit the Max...

Symptom Error message: Cannot Add Card Format Created to Reader ID 1009 (ID of format created) Has 8 existing card formats and cannot add a new one Resolution 7.3 and below There are two ways to correct th...

Symptom When attempting to update Access Levels or Timezones, an onscreen message is displayed: Update or Delete Failed. This is caused by an incorrect setting on the Database Server.   Resolution To resolve the issue: Open S...

Question Do ILS locks support Badge Offset?   Answer No. The Badge Offset function is not supported by any ILS lock, and there are no plans to add the Badge Offset function to the platform. Applies To OnGuard (All versions) ...

Question What are NGP Permission Profiles, and how do I configure them?   Answer Permission profiles are created to define categories of authority for groups of cardholders. The profiles will control certain access functions and all...

Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. If ...

Symptom When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears. Resolution The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] butto...

HID programmer or configuration compatible with OnGuard and limitations.