System Administration

Question How do I setup scheduled area arming and disarming on NGP?   Answer In areas for the NGP panel, you need to enter a timezone in the Schedule field. This timezone is configured in Timezones. The start time is the time the ar...

Managing Generic Event alarms Procedure Steps Events that come into OnGuard from a third party, OAAP device, or other service might come in as type “Generic Event”.  These examples indicate how to provide different treatments of the various event...

Question With NGP, what is Unexpected Area on the report at the Central Station?   Answer Unexpected Area is an area that has not been defined at the Central Station. The customer needs to provide the Central Station with the area n...

Question With NGP, what is Area 151?    Answer On an NGP panel, Area 151 is the Outside area. Applies To OnGuard (All versions)   Additional Information ...

Symptom Using FAC mode only and receives Access Granted but relays are not triggering.   Swapping LNL-1300/1320s does not work, and upgrading to the latest firmware does not work.   Resolution On the Access Control > Readers and Doors...

Symptom When the Do Not Activate Strike on REX option is enabled, the Alarm Shunt feature does not work.   Resolution This is normal behavior. The shunt relay only works if the strike actually fires.   The shunt is triggered by ...

Symptom After configuring readers and doors on an NGP1320, the readers show a REX Fault in Alarm Monitoring even though supervision is not enabled. In System Administration > Readers and Doors > Settings , the item Request to exit circuit is...

Symptom "There are no custom alarms that can be assigned to the new device" popup in System Administration when adding hardware device, and then logging in as non-SA user.   Resolution In System Administration, disable Administrati...

Creating Custom Event Text for an Alarm   Procedure Steps In System Administration: Select Administration > Text Library to add Event Text.   Create the text in the Text Library, and then click [OK]. Select Alarms > Alarm Definitions ...

Question How do you create a zone with letters and numbers for Osborne-Hoffman OH-2000?   Answer When non-numeric characters are received, OnGuard assumes they are hex characters and process them in that way. OnGuard only deals with...