System Administration

Symptom Error message: Cannot Add Card Format Created to Reader ID 1009 (ID of format created) Has 8 existing card formats and cannot add a new one Resolution 7.3 and below There are two ways to correct ...

Symptom When attempting to update Access Levels or Timezones, an onscreen message is displayed: Update or Delete Failed. This is caused by an incorrect setting on the Database Server.   Resolution To resolve the issue: Open...

Question Do ILS locks support Badge Offset?   Answer No. The Badge Offset function is not supported by any ILS lock, and there are no plans to add the Badge Offset function to the platform. Applies To OnGuard (All versions) ...

Question What is a Duress Code? Answer A duress code is an emergency feature available only when the reader is in card and PIN mode, and only if the reader has been configured in the access control system to use the duress feature. I...

Symptom When attempting to encode a card, the [Encode] button is greyed out. When you click [Modify], the encode button disappears. Resolution The [Encode] button should not be seen in Modify mode. This is by design. If the [Encode] but...

HID programmer or configuration compatible with OnGuard and limitations.

Symptom When using System Administration or ID CredentialCenter, clicking [Capture] produces no action. There are no errors in the logs, no user error popups, and System Administration/ID CredentialCenter does not crash.  Resolution ...

Using a Keypad for Card and PIN verification with iCam 4000v   Procedure Steps Wire the iCam 4010v to a LNL-1320 reader port as described in the documentation. Wire a compatible keypad to the other LNL-1320 reader port as described in t...

Question Can the Videology 24Z704USB Badging Camera be used with a USB hub?   Answer The OnGuard workstation will not recognize the 24Z704USB Badging Camera (Lenel P/N: CAM-24Z704USB-N-SYS) if connected using most USB hubs.   A...

Question What version of firmware is required to use Guardall PX, QX, RX panels with OnGuard?  Answer Refer to the Compatibility chart in the Partner center based on your version of OnGuard. Applies To Guardall PX QX RX Control ...