Symptom
When a card is presented to the reader, Alarm Monitoring displays "Invalid Card format."
Cardholder Options are set to 4-digit with manual entry.
Resolution
In System Administration, on the Cardholder Options tab, change the Badge PIN code generation to 9-digit with manual entry.
Note: Changing the setting to use a 9-digit PIN code does not mean you have to fully use nine digits in the code. This simply means the maximum code length is nine digits.
Applies To
OnGuard (All versions)
Additional Information
None
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