OnGuard 6.3 and older

Symptom The following error may occur during installation of OnGuard 2010 (6.4.500) on a Windows system with a language pack installed. "Error 1609. An error occurred while applying security settings. Users is not a valid user or group. Th...

Symptom You might encounter the following error during installation of SQL Server 2008: "The registry key SYSTEM\CurrentControlSet\Services\RsFx0103\InstancesShares is missing." Resolution To resolve the error, perform t...

Symptom The following error might appear during installation of Microsoft SQL Server 2008 Express on a computer running Microsoft Windows 7: "Invoke or BeginInvoke cannot be called on a control until the window handle has been created.&...

Symptom In certain circumstances, users may be able to log into browser-based Area Access Manager or VideoViewer by entering their user name without a password. A user may be able to do this if all of the following criteria are met: 1) A recor...

Symptom When attempting to use the Import Utility in OnGuard 2010 (6.4.500), you might encounter the following error message: "Error opening XChange database Error [3051, The Microsoft Jet database engine cannot open the file 'C:...

Symptom The following symptoms might be seen on an LNVR with firmware revision 6.4.500: The LNVR might not appear online in Alarm Monitoring. An attempt to stop the LnrCapSvc service might not actually stop the service. When the LnrCapSvc...

How to force a ScanShell 800 to perform a calibration Procedure Steps 1) On the computer where the ScanShell 800 is connected, navigate to the following folder. In Windows XP or Windows Server 2003: C:\Documents and Settings\All Users\Applica...

Symptom Knowledge Base article 1603 describes an issue where downloading firmware revision 3.091 or earlier to a recent-production LNL-500, LNL-1000, or LNL-2000 access panel might prevent future firmware updates to that panel. Specific se...

Symptom If changes are made to the printing properties of a Zebra P430i badge printer (like enabling duplex printing, color printing instead of black and white, etc.), badges may still print using the previous printing properties, and the change...

Problem Overview Global Output Devices, Paging Devices, Workstations Specified at Master are Overwritten with Region Child Workstation after Upgrade Detailed Description When upgrading from a version prior to OnGuard 2008 (6.0.148), Global O...