OnGuard 6.3 and older

Problem Overview Update to Full Downloads Without Images Detailed Description When performing a full download without images, images at the Regional Servers remain intact. It is no longer necessary to manually move the images to the Regional...

Problem Overview Windows Server 2008: Enabling Video Export (OG-17701) Detailed Description To allow Windows Server 2008 to export video, complete the following steps: Right-click My Computer and select Manage . Click on Features in the n...

Problem Overview Only TrueType Fonts Are Supported for Badge Printing Detailed Description Badges for Visitor Management should be designed using TrueType fonts. Other fonts may cause an error when previewing or printing the badge. Applies ...

Problem Overview Visitor Management: Minimum Module Width and PDF417 Correction Are Not Supported (S3794) Detailed Description When printing bar codes on badges, the minimum module width and PDF417 correction are not supported. Applies To ...

Problem Overview The Service Trace Viewer Tool is Needed to View the Visitor Management Tracing File Detailed Description Windows Communication Foundation Service Trace Viewer Tool (SvcTraceViewer.exe) should be used to view the Visitor Mana...

Problem Overview Error Messages that Result From Not Having JavaScript Are Not Localized (DE395) Detailed Description Visitor Management requires that JavaScript be enabled in the browser. When it is not, the error message "This applica...

Problem Overview Front Desk or Kiosk Has the Error, "The HTTP Request is Unauthorized with Client Authentication Scheme 'Negotiate'. The Authentication Header Received from the Server Was 'Negotiate,NTLM'." (DE1296) De...

Problem Overview In BadgeDesigner, the Visit Times Indicate that They are UTC When They Are Not (DE1284) Detailed Description The database fields, "Visit Time In UTC" and "Visit Time Out UTC" will be printed in the time z...

Problem Overview Visitor Management: A Host and Their Delegate Should be Assigned the Same Segment (DE1192) Detailed Description In a segmented system, the host and the delegate must be in the same segment. If they are on different segments,...

Problem Overview Visitor Management: E-mails Do Not Have the Scheduled Time or Visit Key if the Event Was Created in System Administration, ID CredentialCenter, or Visitor Management (DE1580) Detailed Description When an event has been creat...